AGENDA
- Discuss issues (if any) from the last release
- Ricardo to update on his discussion with Russell about getting more resources
- Review the current work stream
- Discuss any new work to be added to the work stream
- Discuss prioritization of work stream
- Discuss Action Items for next release(s)
ROLL CALL
Name |
Representing |
Attended |
Alternate Attendee |
---|---|---|---|
Adusumilli, Hari |
ServiceNow QA |
|
|
Boeher, Cheryl |
Problem Process |
|
|
Chavira, Ricardo |
Service Catalog/Request Process |
|
|
Ortale, Dorothy |
Knowledge Process |
|
|
Kovacs, Mark |
Incident Process |
|
|
Smith, Rick |
Metrics/CSI Process |
|
|
Tiseo, Lou |
Change Process |
|
|
Turnbull, Chloe |
ServiceNow BA |
|
|
Valdes, Julio |
Configuration Management Process |
|
|
West, William |
ServiceNow DEV |
|
|
Costantino, Christine |
START Replacement Project Manager |
|
|
Nichols, Tim |
CMDB Project Manager |
|
|
MEETING NOTES
DISCUSSION
- YaleSecure wireless was having issues and Cheryl, Mark and Julio needed to leave to handle support for the issues.
- Release went as planned this weekend. Have heard no feedback or fallout from the release.
- Ricardo met with Russell Sharp regarding the need for more resources.
- Russell has agreed that we can use more resources and perhaps a restructuring of our current team to ensure we have a technical lead with enough time allocation to perform their duties and enough technical resources. Russell has also agreed that we are also in need of more BA resources to assist with requirements gathering.
- Ricardo will take the list of enhancements/defects and break the work into chunks (e.g. defect fixes, service request form creation/changes)
PRIORITIZED ITEMS AFTER MEETING
Priority |
Item # |
Description |
Process Owner |
Process Owner |
Dev Team |
Final Approval |
In Development |
In Test |
Scheduled Release |
---|---|---|---|---|---|---|---|---|---|
1 |
R-X |
CMDB Release 3 & 4 Work |
|
|
|
|
X |
|
7/19/2013, (R3) 8/2/2013 (R4) |
2 |
R-X |
START Replacement |
|
|
|
|
X |
|
9/27/2013 |
3 |
R-821 |
Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. |
X |
|
|
|
|
|
|
4 |
R-715 |
General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS |
|
5/6/2013 |
|
5/6/2013 |
|
X |
7/19/2013 |
5 |
R-630 |
Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. |
X |
|
|
|
|
|
|
6 |
R-897 |
New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
|
5/6/2013 |
|
5/6/2013 |
X |
|
|
7 |
D-556 |
Users can save/resolve/close tickets without filling out all of the required fields |
|
7/15/2013 |
X |
|
|
|
|
8 |
R-926 |
New Service Request: IAM - Attribute Release Form |
|
7/15/2013 |
X |
|
|
|
|
9 |
R-938 |
New Service Request: Software Library Addition or Change |
|
7/15/2013 |
X |
|
|
|
|
10 |
R-901 |
Allow Request forms to be visible and fill-able by persons outside Yale |
X |
|
|
|
|
|
|
11 |
R-813 |
Allow clients to request assistance online via chat |
|
5/31/2013 |
|
|
X |
|
|
12 |
R-767 |
Implement New Ticket Feature in the DEV or TEST instance |
|
5/31/2013 |
X |
|
|
|
|
13 |
R-896 |
Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) |
X |
|
|
|
|
|
|
14 |
R-902 |
Cheryl Boeher needs ability to edit Problems after they are closed |
X |
|
|
|
|
|
|
15 |
R-X |
Make changes to client facing new Incident form |
X |
|
|
|
|
|
|
CURRENT RESOURCE ALLOCATION
- Chloe: 100% on RTS; work on START Replacement or CMDB as needed
- Hari: 50% on START Replacement; 25% on CMDB; 25% on RTS (100% allocation to Service Management, can be adjusted between projects and RTS work as needed)
- Bill: 90% on CMDB; 10% on RTS
- Dave: 50% on START Replacement, 50% Non-ServiceNow Work
OUTSTANDING ACTION ITEMS
- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- Hari to make estimate on length of time it will take to do testing for open items on the list. Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
- All Process Owners review their items on the defect/enhancement list for items that can be removed (from 7/1)
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
.