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Progression

Status

Activity

Description

Duration

()

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

()

Schedule code review

this should happen after initial handover and before release

minutes

()

Build phase work

Begin work in dev

days

()

Unit tests

Ensure all pushed to and unit tested in test

hours

()

Initial code freeze

Hand over initial requirements list for functional & QA validation

minutes

()

Conduct UAT and QA

UAT & product testing (testing instance)

days

()

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

()

Finalize release

Identify changes & updates that are going/not going. Push to preproduction.

hours

()

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in preproduction

minutes

()

Go/no-go

Decide to push to production.

minutes

()

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

()

Production deployment

Push to prd.

hours

()

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

()

Clone

clone from prd to: pre, trn, and tst for after release

hours

()

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

()

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours

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