Meeting Date
February 26, 2013
Quick overview of the scorecard and tactical tree for Incident Management (approx 15 min)
1. Please join my meeting.
https://www1.gotomeeting.com/join/773587344
2. Use your microphone and speakers (VoIP) - a headset is recommended. Or, call in using your telephone.
United States: +1 (213) 493-0619
Canada: +1 (647) 497-9371
Access Code: 773-587-344
Audio PIN: Shown after joining the meeting
Meeting ID: 773-587-344
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone
Attended:
Agenda
- Customer Satisfaction part of 360 Lifecycle - Susan West
Review of final customer satisfaction profile collection for services
- Validate Prototype Metrics Model - Rick Smith
Update
- Service 360 Lifecycle work in progress - Adriene Radcliffe
Current review of service lifecycle model
- Action Items: