General Info

Regularly scheduled for 2pm weekdays. Subject to change: email william.west@yale.edu to get added to the meeting invite.

Call-In Info

1. Dial (203) 436-5777 or (855) 925-3266.
2. Enter Meeting ID 68840 and #.
3. Speak you name, then enter #.

Work Priority/Sequence

From: 2013-04-29 - Process Owners Operational
E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
STATUS: I believe these requirements are complete and signed off by everyone
E-821 - Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project.
STATUS: Requirements/process work to start up again soon.
E-798 - Incident - Implement customer satisfaction survey for Incident module
STATUS: Requirements have been approved by Jim and committee and Chloe. Awaiting acceptance of requirements from Bill and Hari.
E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
STATUS: Requirements approved by everyone I believe
E-630 - Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.
STATUS: Requirements gathering needs to begin for this process. Dorothy to work with teams to develop these requirements.

Release Status

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Roll Call

Agenda

Please come to the meeting on time & prepared

• If you don't have a status change, that's OK! Just say so.
• What did you do yesterday?
• What are you doing next? (like, within the next day or two? Break "ongoing" tasks into pieces).
• What obstacles are slowing/stopping progress?

Discussion

David:

• Done:
  • mockup phone services for Kesha's review
  • pushed START items to UAT+QA pass column
  • meet w/ Christine work on Visios
• Next:
  • incorporated Kesha feedback in phone services mockup
  • arrange with Kesha for UAT of QA-passed items
• Obstacles:
• Backlog:

Bill:

• Done:
  • CMDB application data load work (group, director)
  • R806 work – passed UAT
• Next:
  • push regression items to preproduction (Wed PM)
  • next dev doc/change request
  • CMDB data contracts
  • one or two addtional fields
  • level-set of CMDB reqs (add to Trello, reject/close irrelevant ones)
• Obstacles:
• Backlog:
  • Request Process functional doc draft
  • schedule a SN KB hackathon

Hari:

• Done:
  • several items passed QA
• Next:
  • regression in preproduction
• Obstacles:
• Backlog:

Bob:

• Done:
• Next:
  • R70 mobile approval
• Obstacles:
  • access on prod (I will get this for you when you're ready to migrate work to prod -bw)
• Backlog:

Ricardo:

• Done:
• Next:
• Obstacles:
• Backlog:

Chloe:

• Done:
  • provided feedback for R793
  • submitted SN enhancement req (R897)
• Next:
  • R780 SDR follow-up
  • R786 UAT follow-up
  • R791 UAT follow-up
  • R792 UAT follow-up
• Obstacles:
• Backlog:

Adriene:

• Done:
• Next:
• Obstacles:
• Backlog:

Christine:

• Done:
• Next:
• Obstacles:
• Backlog:

Jason:

• Done:
• Next:
• Obstacles:
• Backlog:

Julio:

• Done:
• Next:
• Obstacles:
• Backlog:

Past Meetings