Two way integration with the Canvas Intake (CI) Jira project and Service Now. Current mapped business services:
- SASS Maintenance Services
- Classes*v2
- Canvas
Full mapping document: CANVAS Jira: SN - Field Mappings and Triggers
To push an incident from ServiceNow to the Canvas Intake Project in Jira, choose "Canvas Technical Support" as the assignment group:
A link to Jira will appear in the activity section:
Important Notes
- Jira Reporter, Issue Type, and 'Create ServiceNow?' is only used during SN creation, it is not mapped to anything after creation. Changing these will not affect the ServiceNow incident.
- Jira notifications are turned off for the Canvas Intake (CI) project. All notifications will be sent from ServiceNow
- DO NOT change 'Contact type' or anything under the 'Additional Tickets' tab on ServiceNow. It is essential that 'Jira' is selected for Contact type.
- New and existing attachments are synced with ServiceNow, however attachments deleted in Jira will not be removed from ServiceNow
To push an issue from Jira to Service Now, choose the related business service from the "CreateServiceNow" field (only available in the Canvas Intake Project). 
Refresh the page to see a link to ServiceNow incident in the comments:
Important Notes
- SN Client will be used only on creation to set the Jira Reporter. They are only mapped on creation and can be changed individually after the fact. If the client is not found in Jira, it will default to Workato Service Account.
- Business Service and Category are also only used during creation to select the correct Issue Type on Jira
- Additional Comment and Work notes will come into Jira comments with a note which type it was and who wrote it.
For additional details and full mapping schema see: CANVAS Jira: SN - Field Mappings and Triggers