2013-04-29 - Process Owners Operational

AGENDA

1. Discuss issues (if any) from the last release
2. Review the current work stream
3. Discuss any new work to be added to the work stream
4. Discuss prioritization of work stream
5. Discuss Action Items for next release(s)

ROLL CALL

MEETING NOTES

DISCUSSION

1.  No release last week
2. Reviewed the list and everyone prioritized their top few items relating to their process
3. Decided on the top 5 items to work to begin work
   1. E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
   2. E-821 - Change - Update Change process and update ServiceNow to reflect those process changes.  This will be done as part of the CMDB project.
   3. E-798 - Incident - Implement customer satisfaction survey for Incident module
   4. E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
   5. E-630 - Knowledge - Define a process for letting support teams knwo when there is new KB article that may be of interest to them.
4. All process owners agreed that they would review the items in their area weekly before the meeting and come prepared to discuss the items they wish to prioritize.
5. Process owners agreed that in general defects have a higher priority than enhancements.  This may not *always* be true but in general defects are higher priority.

OUTSTANDING ACTION ITEMS

1. Bill/Chloe to create Enhancement Request form in ServieNow and work out underlying process (from 4/22/13)
2. Chloe to create a User Story/Use Case/Requirements Gathering format (from 4/22/13)
3.  Chloe to update HPQC and the Excel spreadsheet with today's updates.
   1. https://yale.box.com/s/00ndty4qhdlwdpz15rvy