Business Service Configuration

The OOB Excelerator uses category to determine assignment group and not the service.  We need to configure it to do so.

Here's how the business service mapping was configured:

Form configuration

1. Add level to Business Services(cmdb_ci_service).

2. Update client script Category - AG & Level. 
   Change:
   

   var checkIt = false;
   var checkLevel = 0;

3. Update Business Service attributes on Form to contain the below:
   tree_picker=true,ref_auto_completer=AJAXTableCompleter,ref_ac_columns=u_alias,ref_ac_order_by=u_alias,ref_ac_columns_search=true
4. Add parent to Business Service form.

Data configuration

Configure business services

We have a 3 level taxonomy:

Service Group > Service > Service Offering

• An entry with no parent is the Service Group
• An entry with a parent is the Service
• An entry with a parent and a grandparent is Service Offering

Configure categories

On the category 'Applies to' must be set to each table that you want this category to apply to.