2012-11-29 Release

Identify release date

see Release Calendar

minutes

Schedule cloning

clone from prd to: pre, trn, and tst for after release; https://hi.service-now.com/

minutes

Schedule code review

this should happen after initial handover and before release

minutes

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

Start release document

Copy from template ServiceNow Release YYYY-MM-DD

minutes

Requirements freeze

Curate, then freeze requirements, providing estimates for each using estimator spreadsheet or equivalent

hours

Build phase work

Begin work in dev

days

Unit tests

Ensure all pushed to tst & unit tested

hours

Initial code freeze

Hand over initial requirements list for functional & QA validation in tst

minutes

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

Finalize release

Identify changes & updates that are going/not going. Push to pre.

hours

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in pre

minutes

Go/no-go

Decide to push to production.

minutes

Production deployment

Push to prd.

hours

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours