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Abstract

There is a need to extract KB data to feed Drupal versions of How-To and Status pages. There are a number of fields which are dependent and/or required for each use case, and that is generally enforced on the ServiceNow side (see Update Sets tagged with Requirement 567).

Feed URLs

Accounts/Data

  • test data was created to validated the code changes and XML exports
  • user account s_sn_drupal (local, non-AD) was created to authenticate Drupal (see: /wiki/spaces/SN/pages/50469376)

Specification

https://docs.google.com/spreadsheet/ccc?key=0AokhQhmfxtzrdGY4Mi01dHRGQmFjaEtvTTNmbnNsa2c#gid=2

Field Mappings

How-To

Spec Name

XPath

Title

//kb_knowledge/short_description

Unique ID

//kb_knowledge/number

Body

//kb_knowledge/text

Summary

//kb_knowledge/intro_text

Author

//kb_knowledge/author@display_value

Last updated

//kb_knowledge/sys_updated_on

Site wide tag

//kb_knowledge/u_web_taxonomy_txt

Category (primary)

//kb_knowledge/u_primary_web_category

Category (secondary)

//kb_knowledge/u_secondary_web_category

Status/News

Spec Name

XPath

Title

//kb_knowledge/short_description

Unique ID

//kb_knowledge/number

Body

//kb_knowledge/text

Summary

//kb_knowledge/intro_text

Audience

//kb_knowledge/u_audience

Category

//kb_knowledge/u_web_category

Event Date

//kb_knowledge/u_event_date

Expiration Date

//kb_knowledge/valid_to

Last updated

//kb_knowledge/sys_updated_on

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