Attendance

Agenda

Please come to the meeting on time & prepared

1. Review Action Items from last week
2. Review Project Plan deliverables
3. Obstacles & Risks

Discussion

* Barbara led the discussion, Christine took notes

• Barbara has done analysis for Orbitz Travel Policy Approver - moving request to ServiceNow, people list in Oracle (database), provisioning in Orbitz (currently biweekly process)
• ? How to go to SN to Oracle, a few different options Web methods, etc.
• All access requests in START now, later more requests - individual, dept, org - people can have multiple access for different groups
• Process mapped in Blueworks
• Option 1: Synchronous - Approval process, then Web service to update the People list in Oracle, biweekly process kicks in.
• Option 2: Pub/Sub - ECC table (or other table) in SN, web service to monitor and get specifics of request and update the people list and then flag as complete - Polling - BEST OPTION
• Option 3: Async - Runbook Orchestration (workflow) with drop entry into, Web service to look at AD group and updates people list (LDAP sync process runs this way for assignment groups) - NOT AN OPTION
• Problem - Delete process - request to remove access, presents list of all combinations - how to query the people list to display in SN?
• Need service to query data and return request
• Cases: multiple deletes? two separate requests for one person by two different people. Currently, START prevents this
• SN- possible to do checks for duplicate requests, can query tables
• Runbook is not licensed, security problems, don't have the module now for this reason; prefer to use Web Methods external to SN
• Mockup of how this might look
• IAM delivery time for API and nature of it??? SOAP? mid-servers?
• two-way communication to update SN request status, or Orbitz communicates back.
• Flag in HOP1 to say this is complete - loop or wait-for event needed
• David & Khazi to write solution design based on Barb's use cases

• Shane A
• Jeff
• Khazi