Scripted Steps
Copy & paste into Background Scripts in each instance.
//
// bw - 20120416 - adapted from http://wiki.service-now.com/index.php?title=Post-Cloning_Checklist
//
// keep pseudo-globals in object namespace to avoid name collisions
var common = {};
var dev = {};
var tst = {};
var trn = {};
var pre = {};
var prd = {};
//
// use to hash datasource names + urls
dev.dataSources = new Array();
tst.dataSources = new Array();
trn.dataSources = new Array();
pre.dataSources = new Array();
prd.dataSources = new Array();
//
// other canon (common to all but desirable here anyway)
common.SMTPServer = "smtp.gmail.com";
common.SMTPPort = 587;
common.SMTPTLS = true;
common.SMTPAuth = true;
common.POP3Server = "pop.gmail.com";
common.POP3Secure = true;
//
// get this instance's name
common.instance = gs.getProperty("instance_name");
//
// here's where you should set all instance-specific values
dev.longName = "yaledevelopment";
dev.shortName = "dev";
dev.admins = ["ww26-admin","ekt6-admin","bm364-admin","gilbert-admin","drm43-admin"];
dev.SMTPUser = "servicenow-dev@yale.edu";
dev.POP3User = "servicenow-dev@yale.edu";
dev.SMTPActive = true;
dev.testRcpt = "dh4234@gmail.com";
dev.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist3,cn=oracleContext,dc=world";
dev.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world";
dev.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world";
tst.longName = "yaletest";
tst.shortName = "tst";
tst.admins = ["ww26-admin","vb248-admin"];
tst.SMTPUser = "servicenow-tst@yale.edu";
tst.POP3User = "servicenow-tst@yale.edu";
tst.SMTPActive = true;
tst.testRcpt = "its50test@mailman.yale.edu";
tst.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist2,cn=oracleContext,dc=world";
tst.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh4,cn=oracleContext,dc=world";
tst.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh4,cn=oracleContext,dc=world";
trn.longName = "yaletraining";
trn.shortName = "trn";
trn.admins = ["ww26-admin","mo4-admin","kb32-admin"];
trn.SMTPUser = "servicenow-trn@yale.edu";
trn.POP3User = "servicenow-trn@yale.edu";
trn.SMTPActive = false;
trn.testRcpt = "its50test@mailman.yale.edu";
trn.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=world";
trn.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
trn.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
pre.longName = "yalepreproduction";
pre.shortName = "pre";
pre.admins = ["ww26-admin"];
pre.SMTPUser = "servicenow-pre@yale.edu";
pre.POP3User = "servicenow-pre@yale.edu";
pre.SMTPActive = true;
pre.testRcpt = "its50test@mailman.yale.edu";
pre.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=world";
pre.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
pre.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
prd.longName = "yale";
prd.shortName = "prd";
prd.admins = ["ww26-admin"];
prd.SMTPUser = "servicenow@yale.edu";
prd.POP3User = "servicenow@yale.edu";
prd.SMTPActive = true;
prd.testRcpt = "";
prd.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=world";
prd.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
prd.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world";
//
// all non-prod is broken out in case the need arises to break formation
// with the defaultConfig().
switch (common.instance) {
case prd.longName:
// shouldn't be cloning prod post-go-live!
gs.print("**** You're running this script in production, are you asking for trouble?");
break;
case dev.longName:
defaultConfig(dev);
break;
case tst.longName:
defaultConfig(tst);
break;
case trn.longName:
defaultConfig(trn);
break;
case pre.longName:
defaultConfig(pre);
break;
default:
// bail if this is an unknown instance
gs.print("**** I don't understand what this instance is for: " + common.instance);
//
} // end switch statement
function defaultConfig(specific) {
//
// default way to configure a non-prod environment
// setEnvironmentMarkers(specific.color,specific.name);
setSAMLProperties(specific.longName);
setDataSourceURLs(specific.dataSources);
enableAdminUsers(specific.admins);
setPOP3Properties(specific.POP3User,
common.POP3Server,
common.POP3Secure);
setSMTPProperties(specific.SMTPUser ,
common.SMTPServer ,
common.SMTPPort ,
common.SMTPTLS ,
common.SMTPAuth ,
specific.SMTPActive,
specific.testRcpt);
gs.print("Applied Instance-Specific Configurations");
} // end defaultConfig()
function setSAMLProperties(instance) {
//
// set SAML properties so SSO logins are redirected to the right instance
gs.setProperty("glide.authenticate.sso.saml2.issuer","https://" + instance + ".service-now.com");
gs.setProperty("glide.authenticate.sso.saml2.service_url","https://" + instance + ".service-now.com/navpage.do");
} // end setSAMLProperties()
function setSMTPProperties(user, server, port, tls, auth, active, testRcpt) {
//
// set SMTP properties for a given instance... assume password the same across instances.
gs.setProperty("glide.email.user",user);
gs.setProperty("glide.email.server",server);
gs.setProperty("glide.smtp.port",port);
gs.setProperty("glide.smtp.tls",tls);
gs.setProperty("glide.smtp.auth",auth);
gs.setProperty("glide.smtp.active",active);
gs.setProperty("glide.email.test.user",testRcpt);
//
} // end setSMTPProperties()
function setPOP3Properties(user, server, secure) {
//
// set POP3 properties for a given instance... assume password the same across instances.
gs.setProperty("glide.pop3.server",server);
gs.setProperty("glide.pop3.secure",true);
gs.setProperty("glide.pop3.user",user);
//
} // end setPOP3Properties()
function setDataSourceURLs(dataSources) {
//
// align data source(s) with this name to specified url
for (var name in dataSources) {
var gr = new GlideRecord("sys_data_source");
gr.addQuery("name","=",name);
gr.query();
while(gr.next()) {
gr.connection_url = dataSources[name];
gr.update();
}
}
//
} // end setDataSourceURLs()
function enableAdminUsers(admins) {
//
// for each user matching user_name in admins, remove lockout and activate user
for (var i = 0; i < admins.length; i++) {
var gr = new GlideRecord("sys_user");
gr.addQuery("user_name","=",admins[i]);
gr.query();
while(gr.next()) {
gr.active = true;
gr.locked_out = false;
gr.update();
}
}
}
function setEnvironmentMarkers(color,name) {
// set the base color
gs.setProperty("css.base.color",color);
// set header name
gs.setProperty("glide.product.description",name);
//
} // end setEnvironmentMarkers()
Manual Steps
- add MID server accounts, re-register MID servers (to script)
- delete non-relevant (i.e. production) MID servers (to script)
- ensure SMTP & POP passwords are correct (these should survive a clone anyway)
- reset any user passwords for *-admin accounts (on demand... this encourages semi-regular password resets).