Summary
- CMDB release 1
- new catalog items
- START items
Progression
Status |
Activity |
Description |
Duration |
|---|---|---|---|
|
Submit change request |
Open a build/test change request in https://yale.service-now.com/, assign to |
minutes |
|
Schedule code review |
this should happen after initial handover and before release |
minutes |
|
Build |
Begin work in dev |
days |
|
Developer tests |
Ensure all pushed to and unit tested in test |
hours |
|
Push to Test |
Hand over initial requirements list for functional & QA validation |
minutes |
|
Conduct code review |
Shouldn't take long, just basic validation of approach and docs |
hours |
(in progress) |
Testing |
UAT & product testing (testing instance) |
days |
(in progress) |
Defect fixes |
Iterative follow-up work in dev, test for defect resolution |
days |
() |
Code Freeze |
Identify changes & updates that have passed both testing regimes. Push to preproduction. |
hours |
() |
Regression Testing |
QA group conducts regression testing in preproduction |
minutes |
() |
Go/no-go |
Decide to push to production. |
minutes |
() |
Production deployment |
Push to prd. |
hours |
() |
Production rollback |
If applicable; follow ServiceNow Rollback Procedure. |
hours |
() |
Clone |
clone from prd to: pre, trn, and tst for after release |
hours |
() |
Push to Test |
re-push outstanding, ready work back to test |
hours |
() |
Notify stakeholders |
send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go. |
minutes |
(bw is away) Change Control
Release Notes
https://yale.service-now.com/kb_view.do?sysparm_article=KB0001428
Documentation
Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links.
Approved Updates
Update_Set_Name |
Description |
|---|
Manual Updates
- changes for test harness for Hari:
- as Admin, visit Service Catalog -> Maintain Active Items -> PTAEO reusable UI initial and recurring
- go to section with Variable sets.
- remove all variable sets to the left side with slushbucket. Hit Save and Exit
- Hit Save and the Catalog Item
- review variable sets. You should now only have one copy of PTAEO initial and recurring in the Variable Sets list. If you have zero, put it back in. and save and save.