Meeting Date
February 26, 2013
Attendees
Members: Adriene Radcliffe, Ricardo Chavira, Russell Sharp, Susan West, Jane Livingston, Brian Wolson, Ed Kairiss, Susan Kelley, Jeff Capuano, Rick Smith, Joe Paolillo, John Jibilian, Stephanie Scungio, David Campbell Dawn Colonese, David Galassi, Paul Gluhoski, John Guidone
Attended:
Agenda
- Customer Satisfaction part of 360 Lifecycle - Susan West
Review of final customer satisfaction profile collection for services
- Validate Prototype Metrics Model - Rick Smith
Update
- Service 360 Lifecycle work in progress - Adriene Radcliffe
Current review of service lifecycle model
- Action Items: