General Info

Regularly scheduled for 2pm weekdays. Subject to change: email william.west@yale.edu to get added to the meeting invite.

Call-In Info

1. Dial (203) 436-5777 or (855) 925-3266.
2. Enter Meeting ID 68840 and #.
3. Speak you name, then enter #.

Work Priority/Sequence

See: Process Owners - Operational

Release Status

Roll Call

Agenda

Please come to the meeting on time & prepared

• If you don't have a status change, that's OK! Just say so.
• What did you do yesterday?
• What are you doing next? (like, within the next day or two? Break "ongoing" tasks into pieces).
• What obstacles are slowing/stopping progress?

Discussion

Bill:

• Done:
  • D548 reviewed - retest (don't use "close" button in change; impersonate an itil user instead).
  • D549 reviewed - RITM for R788 has been updated to reflect new request title provided by user.
  • D550 fixed - retest subversion request (was allowing null submissions)
  • D551 fixed - retest load balancer request (now visible in "Web and Application Services" category)
  • D552 fixed - RITM for R801 has been updated to reflect new request title provided by user.
  • D553 rejected - Field 5 must be mandatory when Field 4 is set to "Other", since Field 4 is mandatory. This is explicit in RITM0037313.
  • D554 reviewed - can Hari retest? I can't replicate. Hari should verify and provide replication steps. Received steps, fixed, ready for retest.
  • R897 advanced to test (New Service Request: ServiceNow Enhancement Proposal)
• Next:
  • D559
  • set up pair programming for next week (Monday?)
  • follow up on R785 with ISO
  • resolve issue with R671
  • Release 3 of CMDB (SNMP)
  • Send R936 to FRU
• Obstacles:
• Backlog:
  • Request Process functional doc draft
  • schedule a SN KB hackathon

David:

• Done:
• Next:
  • R993 (mobile device change)
• Obstacles:
• Backlog:

Kesha:

• Done:
• Next:
  • UAT R925
  • UAT of R871-R873, R876-R977 in yaledevelopment.service-now.com
• Obstacles:

Tim:

• Done:
  • talked w/ Julio about aligning box w/ Confluence Config Process documentation
• Next:
  • R870 - follow-up analysis
  • speak w/ Chloe on Mon re: CMDB UAT
    • clarify communication
    • clarify UAT steps
  • connect w/ Bill to get access to the Applications Data Source
• Updates:
  • schedule updated
  • working on plans for data checking
  • Jun 7th go-live for release 1

Hari:

• Done:
  • send instructions re: R621
• Next:
  • R897
  • D496, D497, D498
  • follow up on R645
  • R903,R904,R905,R906 - test pagers, financial workflow
  • D436 testing w/ Chloe
• Obstacles:
• Backlog:

Chloe:

• Done:
• Next:
  • D460 UAT
  • R897 UAT
  • D436 - work with Hari
  • R788, R789, R801, R908 - Contact users re: UAT, pending QA pass
  • follow up w/ Dorothy re: R621
  • writing release notes for CMDB, run by Bill
• Obstacles:
• Backlog:

Ricardo:

• Done:
• Next:
  • R654 work w/ Mark to get sign-off on new incident form
• Obstacles:
• Backlog:

Christine:

• Done:
• Next:
• Obstacles:
• Backlog:

Past Meetings