We have had a long time where we have been unable to refresh DEV from PROD.

If we had, stuff like this wouldn't happen.

Here's what happened...

I had fruition build a workflow in DEV. We moved it to TEST. The assignment group

The script to spot the differences and figure out how to reconcile

    var gr = new GlideRecord('sys_user_group');
    gr.addQuery('sys_id','ff7d513901daa0c094adf4b82250a606');
    gr.query();
    while(gr.next()) {
        gs.print("group name = " + gr.name);
    }

    var gr2 = new GlideRecord('sys_user_group');
    gr2.addQuery('name','STARTSWITH','INF');
    gr2.query();
    while(gr2.next()) {
        gs.print("group name = " + gr2.name + " and sysid: " + gr2.sys_id);
    }

Then to fix

I had to blow away the bad record for INF Telecom group from sys_user_group on DEV, and import the XML export from the record in TEST.

Then I needed to make a new update set, revise the workflow, save the changes, promote the changes in the update set to TEST. And update the requirement to mention the second update set.