General Info

Scheduled for every other week to discuss the START replacement project.

Call-In Info:

Roll Call

Name	Org	Present
Christine Costantino	Project Manager, START Replacement Project
Roger Kennedy	Portfolio Manager, Office of the CIO
Adriene Radcliffe	Sponsor / Director, Service Management & e-Services
Ronn Kolbash	Sponsor / AVP, Yale Shared Services
Liz Burnell	Director, IAM
Jackie Tucker	Sr. Director, Business Solutions
Julie Grant	AVP, Business Operations
Nancy Scanlon	Operations Manager, Business Operations
Wendy Battles	Change Management Specialist, START project

Please come to the meeting on time & prepared

Project Updates

Telecom & IT Requests
- Training in October
- Planned deployment Nov 1.
- Release: Pagers, Telephone services, Ethernet connection, Mobile devices, ITS backup service (Central campus backup)
Access Requests & Training
- Policy review with Oracle Process Owners - Nancy
- User interface & API to Oracle, SciQuest, Xpress Shipping
- Training in November? Deploy in December? Decommission XTRAIN
- Jackie suggested getting Nancy Creel-Gross, Steve Murphy and Julie Grant all in the same room to move access issues forward- perhaps it can be discussed at Shauna's VP directs meeting
- How will the fact that someone took a course be updated?
  LC and Journal entries relating to Grant and Contracts are the only ones that need to be currently loggedSome information in TMS, some in Xtrain
  Decommissioning of Xtrain can't happen until we deploy

People Lists
- Part of access, we nee d to work with an interface that's similar
- Barbara has done analysis on both pieces
- People lists should be deployed at the same time as Access requests

Email & NetID PINs
- User interface for YaleConnect, Email alias, NetID PINs – to be completed in December
- IAM-ServiceNow API integration
- Deployment with IAM Release 1 (~March 2014)

Project Milestones

Month of Oct. - Approver and fulfillment training
Nov. 1 - Deploy ITS service requests for pagers, telephone services, mobile devices, Ethernet connection and ITS back-up service
Month of Nov. - Build Access & Training, People Lists
Jan. - Deploy Access & Training, People Lists? or hold until IAM Release 1
~FY14 Q3 (TBD) - IAM Release 1 & START Release for YaleConnect, Email alias, NetID PINs, full START service catalog?

Project Financials

FY14 Allocation =$137,000
Total budget estimate = approx. $220,000, July 2013 spend = approx. $38,800
Ask for ROC = $83,000 additional
Christine is going to ROC next week with timeline, budget request and resource allocations.

Risks / Issues

Oracle Upgrade planned for Sept 21. - START tested in patched environment successful!
Approved allocation for FY14 $137,100. Budget estimate is approx. $220,000. Increase due to backfill for technical resources for 4 months.

Next Steps

Discussion
- Training for Telecom, Ethernet, Back-up during Oct. for Nov 1 release
- Access & Training, People Lists – deploy when ready or wait for IAM Release 1 (~March 2014). We need IAM to nail down delivery dates which will inform our decision about deployment of access requests.
- Communications to Operating Group
- Presentation of FY14 plan to ROC on 8/15

User Interface
o Overall look and feel of all requests is the same even though forms will look slightly different

Next Steps / Action Items

Send meeting notes and follow up with service owners re: analysis of access requests /X-train - Nancy
Follow up with Holly Piscatelli re: training timeframes and communications based on new deployment date of late October - Wendy
Ask Liz to provide these details at next Steering Team meeting in two weeks - Christine
Set up a meeting with Nancy and Bob Liu to review the proposed interface - Christine