2012-08-30 Requirements and Notes

Discussion of basic requirements - The view in ESS should be customer perspective/facing

1. Remove help desk chat
2. Top Nav Bar 
   1. Remove My Approvals
   2. My Tickets (Instead of Get Help)
   3. Keep Knowledge on Nav Bar but have it go to:   its.yale.edu/how-to
   4. Remove Order Things
3. Change out logo
4. Nav links on left
   1. http://its.yale.edu/software-and-recommendations/buying-guide
   2. http://its.yale.edu/software-and-recommendations
   3. http://its.yale.edu/services
5. Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
6. Fields to show (see diagram) Short Description, Date Opened, Ticket number
   1. Drill down on ticket - remove left nav "Common Questions" 
   2. Leave Current Issues
   3. Leave My Recent Updates

Don will forward the Web Site Style sheet to the David

When not logged into CAS - you get the ldap login - need to force this to SAML