Discussion of basic requirements - The view in ESS should be customer perspective/facing
- Remove help desk chat
- Remove all top bar nav
- change out logo
- Nav links on left (as Jane describes)
- Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
- Fields to show (see diagram) Short Description, Date Opened, Ticket number
- Drill down on ticket - remove left nav "Common Questions"
- Leave Current Issues
- Leave My Recent Updates