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Financial Workflow
- Should there be a different process flow for one-time costs vs. recurring costs? or calculate the costs differently based on 1 year? Ex. $50/month phone plan is really $600/yr.
- What is the escalation timeframe? 6 days per approval level? Total SLA/OLA?
SN Request Processes
- Do we have SLAs/OLAs for START requests? Or just need to get them from service owners?
Email Services
- What are all the email services available? Who are the service owners?
Misc.
- Does START currently have an off-boarding function? or transfer function?
- Are there work-arounds folks are using to circumvent START? (Ask Arun)