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Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release |
|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 4 & 5 Work |
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| X |
| 8/9/2013 (R4); 8/23/2013 (R5) |
1 - 1A | R-870 | Integrate ServiceNow with Quickbase |
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| X |
| 8/9/2013 |
1 - 1B | R-860 | SNMP Integration |
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| X |
| 8/9/2013 |
2 | R-X | START Replacement |
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| X |
| 9/27/2013 |
3 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
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4 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 |
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| X |
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5 | D-564 | Incident Customer Satisfaction Survey tasks not being created when a respondent indicates on the survey they wish to be contacted for follow up |
| 7/19/2013 |
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| X |
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5 | R-943 | ON HOLD - Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
| 5/29/2013 | 6/14/2013 |
| X |
| ON HOLD |
7 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
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8 | R-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
| 5/6/2013 | X |
| 8/2/2013 |
9 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 |
| X |
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10 | R-731 | Reporting: Please grant access to the Metrics folks to view a few KB tables for reporting |
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11 | R-926 | New Service Request: IAM - Attribute Release Form |
| 7/15/2013 |
| X |
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12 | R-938 | New Service Request: Software Library Addition or Change |
| 7/15/2013 |
| X |
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13 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
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14 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
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15 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
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16 | R-X | Make changes to client facing new Incident form | 7/22/2013 | X |
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17 | R-978 | Problem Process redesign | X |
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- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- This can't be done until the application inventory is integrated with ServiceNow. RITM0053604 is in the INF SN App queue for this to be completed after the application inventory is integrated.
- Hari to make estimate on length of time it will take to do testing for the last few items left blank in the Level of Effort - TEST column on the spreadsheet. Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
- All Process Owners review their items on the defect/enhancement list for items that can be removed (from 7/1)
- All Process Owners please remember to send a delegate in your place who can make decisions and vote for you if you are unable to attend the meeting.
- Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release (from 7/22)
- Will add this to an upcoming meeting
- Tim to come up with a plan to retire the affected components that are in the CI field
- Chloe to check with Dave to see if all of the New Incident Form requirements were moved to TEST and let Hari know when they are so that he can test them.
- PARTIALLY DONE - Chloe to check in with Adriene as to where we are with the resource issue.
- Emailed Adriene to ask for for update
- DONE - Chloe to work with Bill to document the defect with the org data not being refreshed properly
- Created defect 587 in HPQC.
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.