...
Name | Representing | Attended | Alternate Attendee |
|---|---|---|---|
Adusumilli, Hari | ServiceNow QA | | |
Boeher, Cheryl | Problem Process | | Marty Wallace |
Chavira, Ricardo | Service Catalog/Request Process | | |
Ortale, Dorothy | Knowledge Process | | None |
Kovacs, Mark | Incident Process | | |
Smith, Rick | Metrics/CSI Process | |
|
Tiseo, Lou | Change Process | | Marty Wallace |
Turnbull, Chloe | ServiceNow Team Lead | |
|
Valdes, Julio | Configuration Management Process | | Tim Nichols |
West, William | ServiceNow DEV | | |
Costantino, Christine | START Replacement Project Manager | | N/A |
Nichols, Tim | CMDB Project Manager | |
|
Radcliffe, Adriene | ITSM Director | |
|
...
- Chloe: 100% on RTS; work on START Replacement or CMDB as needed
- Hari: 50% on START Replacement; 25% on CMDB; 25% on RTS (100% allocation to Service Management, can be adjusted between projects and RTS work as needed)
- Bill: 90% on CMDB; 10% on RTS
- Dave: 100% on START Replacement
OUTSTANDING ACTION ITEMS
- Process Owners to review their list of enhancements in their area and see what they can remove so that we can reduce the amount of work in the bucket (aka the demand) (from 8/19)
- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- This can't be done until the application inventory is integrated with ServiceNow. RITM0053604 is in the INF SN App queue for this to be completed after the application inventory is integrated.
- Bill to provide an estimate of development time on R-756. If the level of effort is low it may move higher up the list (from 8/19)
- Bill to provide an estimate of dates DEV work can be completed on each item on the list that is currently in the DEV pipeline. He will not need to provide info on items still in the requirements gathering phase. (from 8/19)
- Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release (from 7/22)
- Will add this to an upcoming meeting
- Tim to come up with a plan to retire the affected components that are in the CI field (from 7/29)
- DONE - Chloe to update HPQC and the Excel spreadsheet with toaytoday's updates.