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According to the system logs, that user is coming in once a day a little after 5AM and pulling data via SOAP. Here's a sampling of a few days of activity : s_csi_syslog_transaction.xls
How do people get access to the "application"
- Grant the user(s) the itsm_coach_user role
- A job at itsmcoach runs everyday at 5 am EST which gets that users from Yale's ServiceNow production instance and grants them permission at itsmcoach.
Todo
- Determine the frequency in which reports are pulled?
- Are they deltas only?
- Examine the permissions that this user has, it seems like it has too much power. Specifically itsm_coach_user.
- After looking at this further it appears that it only has read only access to some fields.
- Figure out if the update set was provided by someone, or if it was home-grown.
- Get some access for myself, Dan Franko (Unlicensed)
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