634

8/31/2012

ESS: Create single sign on authentication to https://yale.service-now.com/essESS: Create single sign on authentication to https://yale.service-now.com/ess

Approved / Signed Off

635

8/31/2012

ESS: Header Modification "Modify the existing stock ESS Header: Insert the Yale ITS Logo (see attachment) , Remove/hide the Help Desk Chat icon (see attachment for pic of icon to be removed) , Remove the 'What's New' link next to the logged in user's name in the top right "

Approved/Signed Off

636

8/31/

2012

ESS: Modify top navigation

bar

.

Order of items in the Nav bar from left to right is Home: My Tickets, My Preferences,

How-Tos

. Hide/remove 'Order Things' in the Navigation bar

, Hide My Approvals (this will be used in the future, do not remove, just hide)

. How-Tos

should not have a sub menu but should direct link to http://its.yale.edu/how-to

Add 'My Preferences' to the Navigation bar.
Clicking

'My Preferences' should take you to

/

ess/profile.do

Clicking

'My Tickets

' should take you

to the ESS home page

/

ess

Approved/Signed Off

637

8/31/

2012

ESS: Modify the Main Page

. Hide the current boxes 'Order Things', 'Knowledge' and 'Get Help'. Add a combined view that contains INCIDENTS and REQUEST ITEMS content block below the Navigation bar that show the logged in person's data:
combined view should show

'Short description

', 'Opened', 'Number'. Sorted by alphabetical order of 'Number' field. Clicking on any ticket in self service should display the ticket in a window styled like this: https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CE"

Approved/Signed Off

638

8/31/

2012

ESS: Order

Things Sub Page Requirements

:

Remove all left hand nav items (My Requests, Top Requests, Links)

. Leave 'Computers and Hardware' text and icon

. Change 'Order laptops, servers, peripherals' to 'Advice on Ordering'

. Link to http://its.yale.edu/software-and-recommendations/buying-guide

. Change 'Software and Access' text to 'Software' and leave the key icon

. Change 'Mac or PC applications, software..."" to 'Mac, PC, Linux applications'

. Link to http://its.yale.edu/software-and-recommendations

. Leave 'Services' text and icon as is

. Change 'Install software, request backups, order other services' to 'Iinformation about our Services'

. Link to http://its.yale.edu/services

. Rmove the 'My Orders' section"

Rejected

639

8/31/

2012

ESS: My Tickets Sub Page Requirements

. Remove left navigation items (common questions, current issues, my recent updates, etc)

. Hide 'Something Broken'.
Rename 'Ask a Question' to 'Common Questions' and link to http://its.yale.edu/how-to.
Rename 'Status' to 'My Tickets' and link to a new page with client view of open tickets called 'My Tickets' page."

Rejected

640

8/31/

2012

ESS: Customers should be able to view the status of their tickets "Page should be styled with https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CE

Add content block that show the the logged in person's Incidents:
Tickets to display: All open Incidents where the logged in person = the client or the contact

. Field to output in query:
Short description

, Open Date

, Ticket Number

. Sorted by open date descending order

. Add cotent block below the Order Things, Knowledge and My Tickets boxes that show the logged in perso's Requests:

All open Requests where the logged in person = the Requestor or the Client

, Fields to output in query:

Requested Item

, Open Date

, Ticket Number

, Approval Status

, Stage

. Clicking on any ticket in self service should display the ticket in a window styled like this: https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CE".

Rejected

642

8/

31/2012

ESS: Enable Help Desk Chat

.

Under Review

648

9/

07/2012

ESS: Match nav bar blue to production blue style

. Match nav bar blue to production blue style.

Approved/Signed Off

649

9/

07/2012

ESS: Hide left nav content blocks on My Preferences Screen

. Hide left nav content blocks (example My Requests, My Recent Updates, Current issues) on My Preferences Screen (the screen that allows the user to see their data and change notification preferences).

Approved/Signed Off

650

9/

07/2012

ESS: New Incident Button should be hidden from the User's view

. If the button cannot bring up this New Incident (Something Broken) screen then then button should be hidden from the user's view.

Approved/Signed Off

652

9/

07/2012

ESS: Make changes to the 'Submit New Incident' screen for clients. ESS: Make changes to the 'Submit New Incident' screen for clients. See attached screenshot. When noted with red the text should be removed and replaced with the red text. Approved/Signed Off

Have to ask about this

653

9/17/

2012

ESS: Logo should go to ITS home page its.yale.edu

Approved/Signed Off

654

9/17/

2012

ESS:

New Incident Button should bring up the Service Catalog Item - Create New Incident (Something Broken) screen. The button can be found on this screen https://yaledevelopment.service-now.com/ess/main.do. See screenshot for a picture of the button.

Under Review

655

9/17/

2012

ESS: Enhance ticket drill down. Clicking on any ticket in self service should display the ticket in a window WHICH HAS The same TOP NAV as the HOME PAGE but styled like this: https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CE

Under Review