Discussion of basic requirements - starting with base url  https://yale.service-now.com/ess

The view in ESS should be customer perspective/facing.  

1. Remove help desk chat link on top right of ESS main screen 
2. Top Nav Bar 
   1. Remove My Approvals
   2. My Tickets (Instead of Get HelpOrder Things  (must verify with Jane that it stays - her picture shows it although she said remove it from the NAV)
   3. Keep Knowledge on Nav Bar but have it go to:   its.yale.edu/how-to
   4. Rename "Get Help" to "My Tickets"
      1. ROUND 2 REQUIREMENT Under "My Tickets" add a link for "Ticket Notification Preferences" - have that link to the "Notification Preferences" which is currently under "My Profile" in the platform view
   5. Remove Order ThingsMy Approvals
3. Change out logo - new logo Nav links on left is attached to this document (see attachment link at the top)
4. Order things NAV
   1. http://its.yale.edu/software-and-recommendations/buying-guide
   2. http://its.yale.edu/software-and-recommendations
   3. http://its.yale.edu/services
5. Would like both incidents and requests (just open tickets + 90 days closed) sequence is incidents followed by Requests
6. Fields to show (see diagram) Short Description, Date Opened, Ticket number
   1. Drill down on ticket - remove left nav "Common Questions" 
   2. Leave Current Issues
   3. Leave My Recent Updates

Don will forward the Web Site Style sheet to the DavidStyle sheets are located at: https://projects.yale.edu/ITS506/Project%20Documents/SiteSkinningCSSFiles

When not logged into CAS - you get the ldap login - need to force this to SAML

NOTE - Chloe and Ade moving requirements into HPQC will export for Dave and also for Jane to sign off