What is this?
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glide.ui.permitted_tables
Add sys_template as a permitted table, otherwise people won't be able to see the templates to attach to the knowledge article.
Roles
template_editor, template_editor_group or template_editor_global must be granted to allow people to alter and view the templates as well.
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| Code Block | ||
|---|---|---|
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var YaleAjax = Class.create();
YaleAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {
hasChildTemplates: function() {
template = this.getParameter('sysparm_template');
gr = new GlideRecord('sys_template');
gr.get(template);
if(gr.next != '' || gr.next_child != ''){
// If there's child templates return true
return true;
}else{
// There are no child templates
return false;
}
},
_privateFunction: function() { // this function is not client callable
}
}); |
UI Action
This handles the case when there are tasks on the template and the record needed to be saved first.
Action Name : apply_my_template
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action.setRedirectURL(current);
current.applyTemplate(current.u_kb_article_template.u_template.name);
current.update(); |
References
https://community.servicenow.com/thread/143298
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