...
Priority | Item # | Description | Process Owner | Process Owner | Dev Team | Final Approval | In Development | In Test | Scheduled Release | |
|---|---|---|---|---|---|---|---|---|---|---|
1 | R-X | CMDB Release 4 & 5 Work |
|
|
|
| X |
| 8/2/2013 (R4); 8/16/2013 (R5) | |
2 | R-X | START Replacement |
|
|
|
| X |
| 9/27/2013 | |
3 | R-821 | Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project. | X |
|
|
|
|
|
| |
4 | D-564 | Incident Customer Satisfaction Survey tasks not being created when a respondent indicates on the survey they wish to be contacted for follow up |
| 7/19/2013 |
|
| X |
|
| |
5 | R-943 | Knowledge: Enable copy/paste of information into a KB article with no need to reformat the data |
|
| 5/29/2013 | 6/14/2013 |
| X |
|
|
5 6 | R-630 | Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them. | X |
|
|
|
|
|
| |
6 7 | R-897 | New Service Request: ServiceNow Enhancement Proposal. Requested by the ITSM team. |
| 5/6/2013 |
| 5/6/2013 | X |
| 7/26/2013 7 | |
8 | D-556 | Users can save/resolve/close tickets without filling out all of the required fields |
| 7/15/2013 |
| X |
|
| ||
8 9 | R-926 | New Service Request: IAM - Attribute Release Form |
| 7/15/2013 |
| X |
|
| ||
9 10 | R-938 | New Service Request: Software Library Addition or Change |
| 7/15/2013 |
| X |
|
| ||
10 11 | R-901 | Allow Request forms to be visible and fill-able by persons outside Yale | X |
|
|
|
|
|
| |
11 12 | R-813 | Allow clients to request assistance online via chat |
| 5/31/2013 |
| X |
|
| ||
12 13 | R-767 | Implement New Ticket Feature in the DEV or TEST instance |
| 5/31/2013 | X |
|
|
|
| |
13 14 | R-896 | Determine a way to let Len Peters and Leadership know when a P1 Incident has been created (this replaces the old E-795) | X |
|
|
|
|
|
| |
14 15 | R-902 | Cheryl Boeher needs ability to edit Problems after they are closed | X |
|
|
|
|
|
| |
15 16 | R-X | Make changes to client facing new Incident form | 7/22/2013 | X |
|
|
|
|
...
- Bill to add the following modules to the ServiceNow application in the CMDB: Incident, Problem, Change, Request, Knowledge, Configuration (from 5/29)
- Hari to make estimate on length of time it will take to do testing for open items the last few items left blank in the Level of Effort - TEST column on the listspreadsheet. Use "Level of Effort - TEST" column in HPQC. See Chloe with questions. (from 6/24)
- All Process Owners review their items on the defect/enhancement list for items that can be removed (from 7/1)
- Chloe to set up a meeting with Bill, Lou and Ricardo to discuss ServiceNow Release process and how it interacts with Change Management
- Chloe to add an agenda item to one of our upcoming meetings to discuss the enhancement/defect logging process and how an item makes it from request to release
- DONE - Chloe to update HPQC and the Excel spreadsheet with today's updates.
...