Description of features / status
We have achieved sign-off on the current revision of ESS Portal.
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- the body of the landing page, with the Tasks view will jump out of the nav frame set if you drill down to an individual ticket. Your only nav option at that point is to enter a URL in the browser bar, or to use Back feature in the browser.
Another possibility for landing page
Alternate ways to do this:
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But this comes with the problem that the CSS is not applying to the Tasks body frame. I don't know whether it merely needs to be customized by Ken, or whether there's a deeper problem. If you view source, Ken's CSS seems to be getting sourced, but not having an effect on the elements as we have come to expect with the older views.
Associated update sets
In an ideal world, I would have a one-to-one mapping of System Updates to requirements. Instead, I was learning SN development by doing. It is also the case that we had multiple revisions to requirements, and as I got closer to what we asked for, we changed the way we wanted the product to behave.
Update sets
| Code Block |
|---|
2012/08/30 - 1
2012/08/31 - 3
2012/09/04 - 1
2012/09/04 - 3
2012/09/04 - 4
2012/09/05 - 1
2012/09/06 - 1
2012/09/06 - 3
2012/09/07 - 1
2012/09/07 - 3
2012/09/09 - 1
2012/09/10 - 1
2012/09/10 - 2
2012/09/11 - 1
2012/09/11 - 2
2012/09/13 - 1
2012/09/14 - 1
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Manual changes after update sets
The ITS icon in the ESS header is not appropriately captured by the update sets, due to its nature as an 'upload' rather than an 'icon'. As such, it must by manually uploaded from another instance. I've also attached it right here.
Requirements
number | date | description | Status |
|---|---|---|---|
634 | 8/31/2012 | ESS: Create single sign on authentication to https://yale.service-now.com/essESS: Create single sign on authentication to https://yale.service-now.com/ess | Approved / Signed Off |
635 | 8/31/2012 | ESS: Header Modification "Modify the existing stock ESS Header: Insert the Yale ITS Logo, Remove/hide the Help Desk Chat icon, Remove the 'What's New' link next to the logged in user's name in the top right | Approved/Signed Off |
636 | 8/31/2012 | ESS: Modify top navigation bar. Order of items in the Nav bar from left to right is Home: My Tickets, My Preferences, How-Tos. Hide/remove 'Order Things' in the Navigation bar, Hide My Approvals (this will be used in the future, do not remove, just hide). How-Tos should not have a sub menu but should direct link to http://its.yale.edu/how-to Add 'My Preferences' to the Navigation bar. | Approved/Signed Off |
637 | 8/31/2012 | ESS: Modify the Main Page. Hide the current boxes 'Order Things', 'Knowledge' and 'Get Help'. Add a combined view that contains INCIDENTS and REQUEST ITEMS content block below the Navigation bar that show the logged in person's data: | Approved/Signed Off |
638 | 8/31/2012 | ESS: Order Things Sub Page Requirements: Remove all left hand nav items (My Requests, Top Requests, Links). Leave 'Computers and Hardware' text and icon. Change 'Order laptops, servers, peripherals' to 'Advice on Ordering'. Link to http://its.yale.edu/software-and-recommendations/buying-guide. Change 'Software and Access' text to 'Software' and leave the key icon. Change 'Mac or PC applications, software..."" to 'Mac, PC, Linux applications'. Link to http://its.yale.edu/software-and-recommendations. Leave 'Services' text and icon as is. Change 'Install software, request backups, order other services' to 'Iinformation about our Services'. Link to http://its.yale.edu/services. Rmove the 'My Orders' section" | Rejected |
639 | 8/31/2012 | ESS: My Tickets Sub Page Requirements. Remove left navigation items (common questions, current issues, my recent updates, etc). Hide 'Something Broken'. | Rejected |
640 | 8/31/2012 | ESS: Customers should be able to view the status of their tickets "Page should be styled with https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CEAdd content block that show the the logged in person's Incidents: | Rejected |
642 | 8/31/2012 | ESS: Enable Help Desk Chat. | Under Review |
648 | 9/07/2012 | ESS: Match nav bar blue to production blue style. Match nav bar blue to production blue style. | Approved/Signed Off |
649 | 9/07/2012 | ESS: Hide left nav content blocks on My Preferences Screen. Hide left nav content blocks (example My Requests, My Recent Updates, Current issues) on My Preferences Screen (the screen that allows the user to see their data and change notification preferences). | Approved/Signed Off |
650 | 9/07/2012 | ESS: New Incident Button should be hidden from the User's view. If the button cannot bring up this New Incident (Something Broken) screen then then button should be hidden from the user's view. | Approved/Signed Off |
652 | 9/07/2012 | ESS: Make changes to the 'Submit New Incident' screen for clients. ESS: Make changes to the 'Submit New Incident' screen for clients. See attached screenshot. When noted with red the text should be removed and replaced with the red text. Approved/Signed Off | Have to ask about this |
653 | 9/17/2012 | ESS: Logo should go to ITS home page its.yale.edu | Approved/Signed Off |
654 | 9/17/2012 | ESS: New Incident Button should bring up the Service Catalog Item - Create New Incident (Something Broken) screen. The button can be found on this screen https://yaledevelopment.service-now.com/ess/main.do. See screenshot for a picture of the button. | Under Review |
655 | 9/17/2012 | ESS: Enhance ticket drill down. Clicking on any ticket in self service should display the ticket in a window WHICH HAS The same TOP NAV as the HOME PAGE but styled like this: https://projects.yale.edu/ITS506/Project%20Documents/Forms/AllItems.aspx?RootFolder=https%3a%2f%2fprojects%2eyale%2eedu%2fITS506%2fProject%20Documents%2fSiteSkinningCSSFiles&FolderCTID=0x01200069438C30116D8F4A835D999C65CBD6CE | Under Review |
Older versions
And here are the older views:
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