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- Jira Reporter, Issue Type, and 'Create ServiceNow?' is are only used mapped during SN creation , it is not mapped to anything after creationand do not continue to sync. Changing these will not affect the ServiceNow incident.
- Jira notifications are turned off for the Canvas Intake (CI) project. All notifications will be sent from ServiceNow
- DO NOT change 'Contact type' or anything under the 'Additional Tickets' tab on ServiceNow. It is essential that 'Jira' is selected for Contact type.
- New and existing attachments are synced with ServiceNow, however attachments deleted in Jira will not be removed from ServiceNow
- Comments in Jira map to Work Notes in ServiceNow (not visible to the client)
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To push an issue from Jira to Service Now, choose the related business service from the "CreateServiceNow" field (only available in the Canvas Intake Project). 
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