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- Adriene to talk about ITSM Practitioners group and it’s roles and responsibilities in the ITSM Community
- Julio Valdes (Configuration Process Owner) to give an update on CMDB project and activities
- Review proposed changes to some of the internal (i.e. not client facing) email notifications for Incident and Request
ATTENDEES
Chloe Turnbull, Adriene Radcliffe, Julio Valdes, Jim McKay, Philip Barello, Christine Costantino, David Rich, Charlie Quieroga, Marty Wallace, Bob Goclowski, Lori Seluga, DJ Martin, Ray Raggozino, Stephanie Scungio, Ricardo Chavira, Dawn Colonese, Paul Gluhosky, Stacey Shreck, Andrea Wolff, Tom Castiello, Rick Smith, Bob Wolfe, Dave Swanson. I'm sorry for anyone I missed! If you attended and are not listed here please let me know.
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- Action Item: ITSM team to check to ensure that every team has a PractitionerAction Item: ITSM team Let practitioners know when the updated training materials will be available
- Action Item: ITSM team to ask George Fainsilber to do his presentation on creating Google Forms again
- Roles/responsibilities of an ITSM Coach/Practitioner
- Help your team in their adoption of ITSM and ServiceNow within their teams
- Answer questions for their team
- Provide feedback on what is going well and how we can improve
- Availability of updated training materials
- Organizational Change Management is currently working on updating ITSM and ServiceNow training and reference materials. They expect to have some of these documents updated by the end of January with further updates completed by early spring.
- Suggestions
- Have a practitioner session on how to request an enhancement. Give an example of how the request can be complete, clear and give all necessary information.