Page Comparison

Submit change request

Open a build/test change request in https://yale.service-now.com/, assign to INF SN App Support

minutes

(n/a)

Schedule code review (Mon 1pm)

this should happen after initial handover and before release

minutes

Build phase work

Begin work in dev

days

Unit tests

Ensure all pushed to tst & unit tested

hours

Initial code freeze

Hand over initial requirements list for functional & QA validation in tst

minutes

Conduct code review

Shouldn't take long, just basic validation of approach and docs

hours

Defect fixes

Iterative follow-up work in dev, test for defect resolution

days

Finalize release

Identify changes & updates that are going/not going. Push to (tst).

hours

Final code freeze

Hand over final requirements list for functional & QA validation, w/ regression, in (tst)

minutes

Go/no-go

Decide to push to production.

minutes

Production deployment

Push to prd.

hours

Production rollback

If applicable; follow ServiceNow Rollback Procedure.

hours

(n/a)

Clone

clone from prd to: pre, trn, and tst for after release

hours

Notify stakeholders

send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go.

minutes

Target/Actuals

Deliver target/actuals using estimator spreadsheet or equivalent

hours

2013/03/27 - 2

START Requirement 76 - Modify label for "Head" in Organization table.

2013/03/20 - 1

FRU0013929 - START Requirement 68: New catalog item Pager: Delete existing

2013/03/19 - 1

Defect 458 - Incident: Service now is missing the following fields when trying to make or edit templates: Change Request, Problem, Parent Incident. Also when editing an existing Template that has these fields they show, but they are grayed out and locked and you cannot change them.