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Integration

Data Pulled for outside system

Data Sent

Data Updated in SN

Data Ingested

Used for

COA Segment

No

No

Yes

Yes

Requested Item, Software Contract, Cost Center Hierarchy

COA Validator

No

No

No

Yes

Requested Item, Software Contract, CMDB, Approval

Get Roles

No

No

Yes

Yes

Groups, Requested Items, Approvals

PeopleHub

No

No

Yes

Yes

Users, Groups, Cost Center Hierarchy

Email Alias

No

Yes

No

Yes

Requested Item

Generate PIN

No

Yes

Yes

Yes

Requested Item

Mailman

No

Yes

No

Yes

Requested Item

Pagerduty Incident Creation

Yes

Yes

Yes

Yes

Incident

Veoci Yale School of the Environment

No

Yes

Yes

Yes

Requested Item

PPM Quickbase

No

Yes

No

No

Requested Item

Dynatrace

No

Yes

Yes

Yes

Incidents

Canvas Salesforce

No

Yes

No

No

Incident, Requested Item

Outlook 365 Account Creation

No

Yes

No

Yes

Requested Item

Linux service account

Yes

No

No

No

Reporting

Incident Creation

Veoci Business Applications for EMS

Yes

No

No

No

Application Reporting

Metricus Reporting

Yes

No

No

No

Reporting

Endpoint Engineering Service Account

Yes

No

No

No

Incident, Change

Pagerduty Duty Officer Posting

No

No

Yes

Yes

Service Portal

Spinup Integration for Linux Servers

No

Yes

Yes

Yes

Requested Item, CMDB

Talend DataWarehouse

No

Yes

Yes

No

Incident creation

Courses

Yes

No

Yes

Yes

Course Data for Field Service Management

Subjects

Yes

No

Yes

Yes

Subject Data for Field Service Management