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https://yale.service-now.com/kb_view.do?sys_kb_id=7443177e94f52040fde6f6ee6dec9c14
Change Control
CHG0003024
Documentation
Info |
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Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links. |
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Update Set (Original Names) | Description |
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2012/07/23 - 1 | Requirement 610: Status Update functionality - add 'Status Update' application that uses kb_knowledge to store/expose ITS status updates - create role 'status' to be added to group 'STATUS_MGR' (added to AD/LDAP separately)
- add access controls:
- kb_knowledge create for role 'status' when Topic==News
- kb_knowledge write for role 'status' when Topic==News
- kb_knowledge read - add for role 'status'
- add application 'Status Updates' for role 'status'
- menu item 'Create New' - create a record using 'New status' template
- menu item 'Edit' - list all records of topic 'News'
- menu item 'Published' - list all records of topic 'News' and workflow state 'published'
- add business rules for new status:
- on display and before insert of a new record, set roles to public, set default publish (today) and valid_to (today+3days)
- on state changes, set the actual kb workflow state based on the 'fake' workflow(u_state) field; Unpublished -> draft, Published -> published
- make inactive the 'News' choice in Topic choice list, so it is not used from ordinary KB (but can still be used by business rules/scripts/templates)
- add 'fake' workflow choice list u_state, but re-label 'Workflow'; business rules will use this to set the real KB workflow state
- create status view w/ a custom form layout (see requirement text or customer updates for full details)
- minor changes to standard KB form layout (see requirement text or customer updates for full details)
- customize the list layout for the status view to include most of the required fields for Status Updates
- create a 'New status' template to set some of the default values; to be used in arguments of 'Create New' module
- ensure that UI policy hides 'Topic' after other UI policy which is conditional on 'Topic', otherwise the original policy won't work
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2012/07/26 - 2 | Requirement 610: Status Update functionality - alphabetically re-order the web category choices
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2012/07/30 - 1 | Requirement 610: Status Update functionality - for status kb items, remove mark internal ui action
- on save & exit the form should redirect to the edit view
- default value should be "Unpublished"
- display name for fake workflow field u_state should be "Published Status"
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2012/07/30 - 2 | Requirement 610: Status Update functionality - on save & exit the form should redirect to the edit view (for New form version of the action as well)
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2012/07/31 - 2 | Requirement 599 - System: add custom licensed user count based on Yale's discount for student users - add Licensed Users (Students) and Licensed Users (Non-Students) counts to left nav and homepage widget
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2012/08/23 - 2 | Requirement 610 - Status Updates - roll-forward change to include update that didn't survive promotion in original set (label change)
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2012/08/24 - 1 | Requirement 623 - Incident: remove the 'Notify By' field |
2012/08/28 - 2 | Requirement 610 - Status Updates - roll-forward change to include update that didn't survive promotion in original set (label change)
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2012/08/29 - 2 | Requirement 610 - Status Updates - remove/re-add u_state as u_published_status in order to re-label
- edit business rules/conditions to match new dictionary name
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2012/08/30 - 4 | Requirement 587 - Knowledge: create knowledge author RACI role - limit the knowledge role so it can't change workflow to published
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2012/08/30 - 5 | Requirement 567 - Knowledge changes in support of Drupal project; Modify categories: - Under Primary Web Category 'Academic Applications' add the following Secondary Web Categories:
- ORBIS
- Desktop Video Conference Service (MOVI Desktop)
- Under Primary Web Category 'Business Applications' add the following Secondary Web Categories:
- Active Directory
- IDX
- IRES [Integrated Research Enterprise Solution]
- Macintosh Operating System
- Multiple Services
- My Benefits
- Power Outage
- Service Management (Service-Now)
- SharePoint
- University Portal
- Windows Operating System
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2012/08/31 - 6 | Requirement 610 - - bugfix, role privs should be based on knowledge_admin not knowledge_manager
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Manual Updates
- Requirement 587 - group role changes, user reassignments:
- Everyone who has the current Knowledge Manager role should have that role removed and be added to the Knowledge Author role.
- Remove the 'Knowledge' role from the Service Desk Queue Manager role.
- Requirement 592 - personalize activities (Activity Formatter) for incident/sc_task/change_request; not captured in update sets. Include short description and description, per Req.
- Requirement 610 - relate groups to
status
role: - INF Data Center Operations
- MGT Strategy_ Governance and Policy
- (per-person, subsequent changes by request) Queue Managers/Team Leads only of CTS Service Desk