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Mail handlers allows people to create issues or comment on existing issues via email.

Step-by-step guide

Create a POP/IMAP mail server:

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Set Up Email:

1. Request a Mail Enabled Service Account for Office 365 through ServiceNow
2. Once Service Now has set up the email account for you. They must provide a password through FileSecure 

Steps in Jira

Navigate to Mail Incoming Mail:

 1. Click on the left corner on the Jira icon > Jira settings

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System > Under Mail > Incoming Mail

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Create a POP/IMAP mail server:

1. Under POP/IMAP Mail Servers click on the ADD POP/IMAP Mail Server button
2. Fill in the required boxes and press the Add button. This is the format you must follow to make the connection work:
   1. Make sure the red boxes field as the same. Name - Description - Username and Password is different and dependent on your case. 
      
      
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3. The username is the email address and the password is the associated password. You can press the Test Connection button to see if it works.
4. If it works click on add. 

Create mail handler:

1. Under Mail Handlers click on the Add incoming mail handler button
2. Fill in the required boxes and click Next. Required fields must look as the following: 
   1. Create name of the function you are creating > choose handler (in this case is to create a new ticket and comment)
   2. Choose the project you want this functionality to work for > default issue type > bulk (same as sample) > choose default reporter > choose cc assignee
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3. Fill in everything and press Add or Test to test.

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