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Attendance
Name | Role | Present |
---|---|---|
Christine Costantino | START PM |
|
Barbara Manville | START SME / BA |
|
David Logie | START BA |
|
David Backeberg | START Tech Lead |
|
Bill West | ServiceNow Test Lead |
|
Jeff Campbell | EMC Manager |
|
Kazi Ahmed | Web Methods Developer |
|
Shane Anderson | Solution Architect / Oracle SME |
|
Liz Burnell | IAM Director |
|
Josh Nabozny | IAM Director |
|
Jay Johnson | IAM Change Manager |
|
Agenda
- Review the process for Travel Policy Approvers documented by Barbara
- Review three options for connecting SN to Oracle proposed
- Make decision on which option is best
Documents
- OrbitzTravelPolicyApprover.vsd
- Process mapped in Blueworks - https://www.blueworkslive.com/scr/processes/30000053ef956fa#bpmn
Discussion
* Barbara led the discussion, Christine took notes
Introduction:
- Barbara has done analysis for Orbitz Travel Policy Approver - moving request to ServiceNow, people list in Oracle (database), provisioning in Orbitz (currently biweekly process)
- ? How to go to SN to Oracle, a few different options Web methods, etc.?
- All access requests in START now, later more requests - individual, dept, org - people can have multiple access for different groups Process mapped in Blueworksin the Travel Policy Approver request.
Options:
- Option 1: Synchronous - Approval process, then Web service to update the People list in Oracle, biweekly process kicks in.
- Option 2: Pub/Sub - ECC table (or other table) in SN, web service to monitor and get specifics of request and update the people list and then flag as complete - Polling - BEST OPTION
- Option 3: Async - Runbook Orchestration (workflow) with drop entry into, Web service to look at AD group and updates people list (LDAP sync process runs this way for assignment groups) - NOT AN OPTION
Concerns:
- Problem - Delete process - request to remove access, presents list of all combinations - how to query the people list to display in SN?
- Need service to query data and return request
- Cases: multiple deletes? two separate requests for one person by two different people. Currently, START prevents thisSN- possible to . ServiceNow CAN do checks for duplicate requests, can query tables
- Runbook is not licensed, security problems, don't have the module now for this reason; prefer to use Web Methods external to ServiceNow
- Flag in HOP1 to say this is complete - loop or wait-for event needed
- Two-way communication to update SN
- Mockup of how this might look
- IAM request status, or Orbitz communicates back?
Action Items:
- Find out from IAM - delivery time for API and nature of it??? SOAP? mid-servers?
- two-way communication to update SN request status, or Orbitz communicates back.
- Flag in HOP1 to say this is complete - loop or wait-for event needed
- David & Khazi to write - Christine
- Write solution design based on Barb's use cases
In Attendence:
- David L.
- Barbara M.
- Shane A
- Jeff
- Khazi
- Bill W
- David B
- Christine- David & Kazi