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Old Version 2

changes.mady.by.user Galen Dove

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New Version Current

changes.mady.by.user Kraig Eisenman

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Key

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Problem

What level of support can I expect?

Solution

Panel

bgColor#fff
Any spaces that have a valid COA attached are considered to be in Spinup's "Production" space. Automatic snapshots are setup on Spinup's backend to help prevent total disaster with each instance. If you lose access or your application is broken we can assist users in reverting to the last known good state (Up to 7 days ago). We cannot offer assistance with configuring applications. If you need further assistance with configuration we suggest opening up a ticket with the appropriate "Managed Server" team in Service NowITS provides foundational support for Spinup Self-Service, focusing on system access and basic functionality. However, configuring applications on Spinup Self-Service is beyond our standard support scope.

For Configuration Assistance:

  • If you require assistance with application configuration on a Spinup Self-Service platform, ITS recommends opting for a managed server solution.

  • To request a managed server, please submit a ticket to the appropriate team:

Additional Resources:

Filter by label (Content by label)
showLabelsfalse
max5
spacescom.atlassian.confluence.content.render.xhtml.model.resource.identifiers.SpaceResourceIdentifier@ca98fe5d
showSpacefalse
sortmodified
reversetrue
typepage
cqllabel in ( "general" , "support" ) and type = "page" and space = "spinup"
labelsspinup selfservice


Page Properties
hiddentrue


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