| Table of Contents |
|---|
Scripted Steps
| Info |
|---|
Copy & paste into Background Scripts in each instance. |
| Code Block |
|
This is now a scheduled job in System Definition > Scheduled Jobs. Move this into VCS when you get a chance |
In github now https://git.yale.edu/df336/ServiceNow
| Code Block |
|---|
// // bw - 20120416 - adapted from http://wiki.service-now.com/index.php?title=Post-Cloning_Checklist // // keep pseudo-globals in object namespace to avoid name collisions var common = {}; var dev = {}; var tst = {}; var trn = {}; var pre = {}; var prd = {}; // // use to hash datasource names + urls dev.dataSources = new Array(); tst.dataSources = new Array(); trn.dataSources = new Array(); pre.dataSources = new Array(); prd.dataSources = new Array(); // // other canon (common to all but desirable here anyway) common.SMTPServer = "smtp.gmail.com"; common.SMTPPort = 587; common.SMTPTLS = true; common.SMTPAuth = true; common.POP3Server = "pop.gmail.com"; common.POP3Secure = true; // // get this instance's name common.instance = gs.getProperty("instance_name"); // // here's where you should set all instance-specific values dev.longName = "yaledevelopment"; dev.shortName = "dev"; dev.adminsname = ["ww26-admin","ekt6-admin","bm364-admin","gilbert-admin","drm43-admin"]; dev.SMTPUser"IT Service Management Suite (DEVELOPMENT)"; dev.color = "servicenow-dev@yale.edurgb(255, 0, 0)"; dev.POP3Useradmins = ["servicenow-dev@yale.edu"; dev.SMTPActiveekt6-admin","allen.doering","ss2326-admin","mp576-admin","al28-admin","ml34-admin","hp269-admin","james.woodford","michael.hale","df336-admin"]; dev.actors = true[]; dev.testRcptSMTPUser = "dh4234@gmailservicenow-dev@yale.comedu"; dev.dataSources["IST-User"]POP3User = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist3,cn=oracleContext,dc=world"; dev.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world"; dev.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world"; tst.longName = "servicenow-dev@yale.edu"; dev.SMTPActive = "yaletest"true; tstdev.shortNametestRcpt = "tstdh4234@gmail.com"; tst.admins dev.dataSources["IST-User"] = ["ww26-admin","vb248-admin"]; tst.SMTPUser "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist3,cn=oracleContext,dc=world"; dev.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world"; dev.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh7,cn=oracleContext,dc=world"; tst.longName = "servicenow-tst@yale.edu"; tst.POP3User = "yaletest"; tst.shortName = "servicenow-tst@yale.edutst"; tst.SMTPActivename = true "IT Service Management Suite (TEST)"; tst.testRcptcolor = "its50test@mailman.yale.edurgb(255, 165, 0)"; tst.dataSources["IST-User"]admins = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist2,cn=oracleContext,dc=world"; tst.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh4,cn=oracleContext,dc=world"; tst.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh4,cn=oracleContext,dc=world"; trn.longName = ["ekt6-admin","ss2326-admin","allen.doering","james.woodford","michael.hale","hp269-admin","ml34-admin","al28-admin","df336-admin"]; tst.actors = "yaletraining"["mp576-actor","rico-actor"]; trntst.shortNameSMTPUser = "trnservicenow-tst@yale.edu"; trntst.adminsPOP3User = ["ww26-admin","mo4-admin","kb32-admin","ekt6-admin"]; trn.SMTPUserservicenow-tst@yale.edu"; tst.SMTPActive = "servicenow-trn@yale.edu"true; trntst.POP3UsertestRcpt = "servicenow-trn@yaleits50test@gmail.educom"; trn.SMTPActive tst.dataSources["IST-User"] = false; trn.testRcpt = "its50test@mailman.yale.edu"; trn.dataSources["IST-User"] = "jdbc= "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1ist2,cn=oracleContext,dc=world"; trntst.dataSources["DW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1dwh4,cn=oracleContext,dc=world"; trntst.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1dwh4,cn=oracleContext,dc=world"; pretrn.longName = "yalepreproductionyaletraining"; pretrn.shortName = "pretrn"; pretrn.adminsname = ["ww26-admin"]; pre.SMTPUser"IT Service Management Suite (TRAINING)"; trn.color = "servicenow-pre@yale.edurgb(0, 127, 0)"; pretrn.POP3Useradmins = "servicenow-pre@yale.edu"; pre.SMTPActive["kb32-admin","ekt6-admin","dmo6-admin","mk2-admin","ss2326-admin","df336-admin"]; trn.actors = true; pre.testRcpt = ["ml34-actor","al28-actor","mp576-actor","rico-actor"]; trn.SMTPUser = "its50test@mailmanservicenow-trn@yale.yale.edu"; pre.dataSources["IST-User"]trn.POP3User = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=world"; pre.dataSources["DW - Manager"] servicenow-trn@yale.edu"; trn.SMTPActive = false; trn.testRcpt = "its50test@mailman.yale.edu"; trn.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1ist1,cn=oracleContext,dc=world"; pretrn.dataSources["DWH-DIVDEPTORGDW - Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; trn.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; prd pre.longName = "yaleyalepreproduction"; prdpre.shortName = "prdpre"; prdpre.adminsname = ["ww26-admin"]; prd.SMTPUser"IT Service Management Suite (PRE-PRODUCTION)"; pre.color = "servicenow@yale.edurgb(15, 77, 146)"; prdpre.POP3Useradmins = "servicenow@yale.edu"; prd.SMTPActive["hp269-admin","s_metricus","michael.hale","ss2326-admin","df336-admin"]; pre.actors = true; prd.testRcpt["ml34-actor","al28-actor","mp576-actor","rico-actor"]; pre.SMTPUser = ""servicenow-pre@yale.edu"; prd.dataSources["IST-User"]pre.POP3User = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=worldservicenow-pre@yale.edu"; prd.dataSources["DW - Manager"]pre.SMTPActive = true; pre.testRcpt = "its50test@gmail.com"; pre.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1ist1,cn=oracleContext,dc=world"; prdpre.dataSources["DWHDW -DIVDEPTORG Manager"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; pre.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap:// // all non-prod is broken out in case the need arises to break formation // with the defaultConfig(). switch (common.instance) { case prd.longName:oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; prd.longName = "yale"; prd.shortName // shouldn't be cloning prod post-go-live! gs.print("**** You're running this script in production, are you asking for trouble?"); break; case dev.longName: defaultConfig(dev); break; case tst.longName: defaultConfig(tst); break; case trn.longName: defaultConfig(trn); break; case pre.longName: defaultConfig(pre); break; default:= "prd"; prd.name = "IT Service Management Suite"; prd.color // bail if this is an unknown instance gs.print("**** I don't understand what this instance is for: " + common.instance); // } // end switch statement function defaultConfig(specific) {= "rgb(15, 77, 146)"; prd.admins = ["ekt6-admin","ss2326-admin","df336-admin"]; prd.actors // // default way= to configure a non-prod environment[]; prd.SMTPUser // setEnvironmentMarkers(specific.color,specific.name); = setSAMLProperties(specific.longName)"servicenow@yale.edu"; prd.POP3User setDataSourceURLs(specific.dataSources); = enableAdminUsers(specific.admins)"servicenow@yale.edu"; prd.SMTPActive = true; prd.testRcpt = ""; prd.dataSources["IST-User"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/ist1,cn=oracleContext,dc=world"; prd.dataSources["DW - Manager"] setPOP3Properties(specific.POP3User, common.POP3Server, = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; prd.dataSources["DWH-DIVDEPTORG"] = "jdbc:oracle:thin:@ldap://oid.its.yale.edu:389/dwh1,cn=oracleContext,dc=world"; // // all non-prod is broken out in case the need arises to break formation // with the defaultConfig(). switch (common.instance) { case prd.longName: // shouldn't be cloning prod post-go-live! gs.print("**** You're running this script in production, are you asking common.POP3Securefor trouble?"); break; setSMTPProperties(specific.SMTPUser ,case dev.longName: defaultConfig(dev); break; case commontst.SMTPServerlongName: , defaultConfig(tst); break; case trn.longName: common.SMTPPort , defaultConfig(trn); break; case pre.longName: common.SMTPTLSdefaultConfig(pre); , break; default: common.SMTPAuth// bail if this ,is an unknown instance gs.print("**** I don't understand what this instance is for: " + specific.SMTPActive,common.instance); // } // end switch statement function defaultConfig(specific) { // specific.testRcpt); // default way to gs.print("Applied Instance-Specific Configurations");configure a non-prod environment } // end defaultConfig() function setSAMLProperties(instance) {setEnvironmentMarkers(specific.color,specific.name); //setSAMLProperties(specific.longName); // set SAML properties so SSO logins are redirected to the right instancesetDataSourceURLs(specific.dataSources); enableAdminUsers(specific.admins); gs.setProperty("glide.authenticate.sso.saml2.issuer","https://" + instance + ".service-now.com");enableActorUsers(specific.actors); gs.setProperty("glide.authenticate.sso.saml2.service_url","https://" + instance + ".service-now.com/navpage.do"); } // end setSAMLProperties() function setSMTPProperties(user, server, port, tls, auth, active, testRcpt) { setPOP3Properties(specific.POP3User, // // set SMTP properties for a given instance... assume password the same across instancescommon.POP3Server, gs.setProperty("glide.email.user",user); gs.setProperty("glide.email.server",server); gs.setProperty("glide.smtp.port",port); gs.setProperty("glide.smtp.tls",tls); gs.setProperty("glide.smtp.auth",authcommon.POP3Secure); gs.setProperty("glide.smtp.active",active); setSMTPProperties(specific.SMTPUser , gs.setProperty("glide.email.test.user",testRcpt); // } // end setSMTPProperties() function setPOP3Properties(user, servercommon.SMTPServer , secure) { // // set POP3 properties for a given instance... assume password the same across instances.common.SMTPPort , gs.setProperty("glide.pop3.server",server); gs.setProperty("glide.pop3.secure",true); common.SMTPTLS gs.setProperty("glide.pop3.user",user); // } // end setPOP3Properties() function setDataSourceURLs(dataSources) { // common.SMTPAuth // align, data source(s) with this name to specified url for (var name in dataSources) { specific.SMTPActive, var gr = new GlideRecord("sys_data_source"); gr.addQuery("name","=",name);specific.testRcpt , gr.query(); "https://" + specific.longName while(gr.next()) {+ ".service-now.com/nav_to.do"); setCloningProperties(specific.longName); gr.connection_url = dataSources[name]; setSomeCatalogActive ( gr.update(specific.shortName ); setOrgTestValues ( specific.shortName ); } gs.print("Applied Instance-Specific Configurations"); } // } // end setDataSourceURLsdefaultConfig() function enableAdminUserssetCloningProperties(adminsinstance) { // // typically for each user matching user_name in admins, remove lockout and activate user non-prod instances, allow instance to be a clone targer for (var i = 0; i < admins.length; i++) { gs.setProperty("glide.db.clone.allow_clone_target","true"); } // end setCloningProperties() function setSAMLProperties(instance) { // var gr =// new GlideRecord("sys_user"); gr.addQuery("user_name","=",admins[i]set SAML properties so SSO logins are redirected to the right instance gs.setProperty("glide.authenticate.sso.saml2.issuer","https://" + instance + ".service-now.com"); gs.setProperty("glide.authenticate.sso.saml2.service_url","https://" + instance gr.query(+ ".service-now.com/navpage.do"); } // end setSAMLProperties() function while(gr.next()) { setSMTPProperties(user, server, port, tls, auth, active, testRcpt, overrideURL) { // gr.active = true; // set SMTP properties for a gr.locked_out = false; given instance... assume password the same across instances. gr.update(gs.setProperty("glide.email.user",user); gs.setProperty("glide.email.server",server); } gs.setProperty("glide.smtp.port",port); } } function setEnvironmentMarkers(color,name) { // set the base color gs.setProperty("glide.smtp.tls",tls); gs.setProperty("cssglide.basesmtp.colorauth",colorauth); // set header name gs.setProperty("glide.productsmtp.descriptionactive",nameactive); // } // end setEnvironmentMarkers() |
Manual Steps
...
gs.setProperty("glide.email.test.user",testRcpt);
gs.setProperty("glide.email.override.url",overrideURL);
//
} // end setSMTPProperties()
function setPOP3Properties(user, server, secure) {
//
// set POP3 properties for a given instance... assume password the same across instances.
gs.setProperty("glide.pop3.server",server);
gs.setProperty("glide.pop3.secure",true);
gs.setProperty("glide.pop3.user",user);
//
} // end setPOP3Properties()
function setDataSourceURLs(dataSources) {
//
// align data source(s) with this name to specified url
for (var name in dataSources) {
var gr = new GlideRecord("sys_data_source");
gr.addQuery("name","=",name);
gr.query();
while(gr.next()) {
gr.connection_url = dataSources[name];
gr.update();
}
}
//
} // end setDataSourceURLs()
function enableAdminUsers(admins) {
//
// for each user matching user_name in admins, remove lockout and activate user
for (var i = 0; i < admins.length; i++) {
var gr = new GlideRecord("sys_user");
gr.addQuery("user_name","=",admins[i]);
gr.query();
while(gr.next()) {
gr.active = true;
gr.locked_out = false;
gr.update();
}
}
}
function enableActorUsers(actors) {
//
// for each user matching user_name in actors, remove lockout and activate user
for (var i = 0; i < actors.length; i++) {
var gr = new GlideRecord("sys_user");
gr.addQuery("user_name","=",actors[i]);
gr.query();
while(gr.next()) {
gr.active = true;
gr.locked_out = false;
gr.update();
}
}
}
function setEnvironmentMarkers(color,name) {
// set the base color
gs.setProperty("css.base.color",color);
// set header name
gs.setProperty("glide.product.description",name);
//
} // end setEnvironmentMarkers()
function setSomeCatalogActive ( shortName ){
if ( shortName == 'trn' ||
shortName == 'pre' ) {
// dce9f6109df47c0094adfdb88ae63850 is Phones and Cable TV
// 477f1d98a1bbc5c094ad46651315d89e is Pagers
// 67af5d98a1bbc5c094ad46651315d822 is Telephone Services
// d12fd958a1bbc5c094ad46651315d842 is Mobile Devices
// d4e9f6109df47c0094adfdb88ae63856 is Wifi and Networks; now defaulting to active.
// set categories active
var gr1 = new GlideRecord('sc_category');
var gr1OR = gr1.addQuery('sys_id','dce9f6109df47c0094adfdb88ae63850');
gr1OR.addOrCondition('sys_id','477f1d98a1bbc5c094ad46651315d89e');
gr1OR.addOrCondition('sys_id','67af5d98a1bbc5c094ad46651315d822');
gr1OR.addOrCondition('sys_id','d12fd958a1bbc5c094ad46651315d842');
gr1OR.addOrCondition('sys_id','d4e9f6109df47c0094adfdb88ae63856');
gr1.query();
while ( gr1.next() ) {
// gs.print('in loop, gr1.sys_id: ' + gr1.sys_id);
gr1.active = 'true';
gr1.update();
}
// ethernet add is 986e0ccc8795410094ad56926d434d0d
var gr2 = new GlideRecord('sc_cat_item');
gr2.addQuery('sys_id','986e0ccc8795410094ad56926d434d0d');
gr2.query();
while ( gr2.next() ) {
// gs.print('in loop, gr2.sys_id: ' + gr2.sys_id);
gr2.active = 'true';
gr2.update();
}
}
}
function setOrgTestValues ( shortName ){
if ( shortName == 'tst' ||
shortName == 'pre' ) {
// In PRE-PROD and TEST, maybe in TRAINING,
// we need to turn off the loader for ORG data,
// then over ride the data in select ORGS with certain
// cases to then walk through our large set of test cases.
// DWH - Organization -> 2f32f71ea1fa858094ad46651315d80d
var gr1 = new GlideRecord('scheduled_import_set');
gr1.addQuery('sys_id','2f32f71ea1fa858094ad46651315d80d');
gr1.query();
if ( gr1.next() ) {
//gs.print('the value of the import was: ' + gr1.active);
gr1.active = 'false';
gr1.update();
//gs.print('the value of the import is now: ' + gr1.active);
}
// force values on ORGs
// Nancy Scanlon -> 09bea76ad8d46c007ac0638b5167dcc6
// Julie Grant -> df3c00b201d0ac0094adf4b82250a6d5
// Holly Piscatelli -> fc6850360194ac0094adf4b82250a689
// Jack Beecher -> c72a84be0190ac0094adf4b82250a6b4
// Sue Castaldi -> a656147e0154ac0094adf4b82250a63c
// Jim Slattery -> 446a14fa0194ac0094adf4b82250a648
// Rose Rita Riccitelli -> 23bee3e6d8d46c007ac0638b5167dc59
// 000803
var org1 = new GlideRecord('u_cmn_organization');
org1.addQuery('u_id','000803');
org1.query();
if ( org1.next() ) {
//gs.print('ORG is: ' + org1.u_id);
//gs.print('Ops: ' + org1.u_opsmgr);
//gs.print('Lead: ' + org1.u_head);
//gs.print('BOLT: ' + org1.u_bolt_member);
org1.u_opsmgr = '09bea76ad8d46c007ac0638b5167dcc6';
org1.u_head = 'fc6850360194ac0094adf4b82250a689';
org1.u_bolt_member = 'df3c00b201d0ac0094adf4b82250a6d5';
org1.update();
}
// 883001
var org2 = new GlideRecord('u_cmn_organization');
org2.addQuery('u_id','883001');
org2.query();
if ( org2.next() ) {
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
org2.u_opsmgr = '';
org2.u_head = 'a656147e0154ac0094adf4b82250a63c';
org2.u_bolt_member = 'c72a84be0190ac0094adf4b82250a6b4';
org2.update();
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
}
// 869001
var org1 = new GlideRecord('u_cmn_organization');
org1.addQuery('u_id','869001');
org1.query();
if ( org1.next() ) {
//gs.print('ORG is: ' + org1.u_id);
//gs.print('Ops: ' + org1.u_opsmgr);
//gs.print('Lead: ' + org1.u_head);
//gs.print('BOLT: ' + org1.u_bolt_member);
org1.u_opsmgr = '23bee3e6d8d46c007ac0638b5167dc59';
org1.u_head = '';
org1.u_bolt_member = '446a14fa0194ac0094adf4b82250a648';
org1.update();
}
// 016601
var org2 = new GlideRecord('u_cmn_organization');
org2.addQuery('u_id','016601');
org2.query();
if ( org2.next() ) {
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
org2.u_opsmgr = '';
org2.u_head = '';
org2.u_bolt_member = 'df3c00b201d0ac0094adf4b82250a6d5';
org2.update();
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
}
// 017901
var org1 = new GlideRecord('u_cmn_organization');
org1.addQuery('u_id','017901');
org1.query();
if ( org1.next() ) {
//gs.print('ORG is: ' + org1.u_id);
//gs.print('Ops: ' + org1.u_opsmgr);
//gs.print('Lead: ' + org1.u_head);
//gs.print('BOLT: ' + org1.u_bolt_member);
org1.u_opsmgr = '09bea76ad8d46c007ac0638b5167dcc6';
org1.u_head = 'fc6850360194ac0094adf4b82250a689';
org1.u_bolt_member = '';
org1.update();
}
// 018501
var org2 = new GlideRecord('u_cmn_organization');
org2.addQuery('u_id','018501');
org2.query();
if ( org2.next() ) {
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
org2.u_opsmgr = '';
org2.u_head = 'fc6850360194ac0094adf4b82250a689';
org2.u_bolt_member = '';
org2.update();
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
}
// 019501
var org1 = new GlideRecord('u_cmn_organization');
org1.addQuery('u_id','019501');
org1.query();
if ( org1.next() ) {
//gs.print('ORG is: ' + org1.u_id);
//gs.print('Ops: ' + org1.u_opsmgr);
//gs.print('Lead: ' + org1.u_head);
//gs.print('BOLT: ' + org1.u_bolt_member);
org1.u_opsmgr = '09bea76ad8d46c007ac0638b5167dcc6';
org1.u_head = '';
org1.u_bolt_member = '';
org1.update();
}
// 015701
var org2 = new GlideRecord('u_cmn_organization');
org2.addQuery('u_id','015701');
org2.query();
if ( org2.next() ) {
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
org2.u_opsmgr = '';
org2.u_head = '';
org2.u_bolt_member = '';
org2.update();
//gs.print('ORG is: ' + org2.u_id);
//gs.print('Ops: ' + org2.u_opsmgr);
//gs.print('Lead: ' + org2.u_head);
//gs.print('BOLT: ' + org2.u_bolt_member);
}
}
} |
Manual Steps
- add MID server accounts, re-register MID servers (to script) (all accounts on prod, persist through clone)
- delete non-relevant (i.e. production) MID servers (to script) (all MIDs & MID service accounts on prod, persist through clone by design)
- ensure SMTP & POP passwords are correct (these should survive a clone anyway) (these are set to be the same, so this is now an assumption of the script)
- reset any user passwords for *-admin accounts (on demand... this encourages semi-regular password resets, and silent death of unused admin accounts).
- any data sources using MID must be pointed to active/instance-specific MID server (this can be scripted, just not done yet)
- During the interval where START Replacement catalog items must be hidden in PROD, we want to show them in TRAIN and PREPROD; even with the post-clone, you need to manually add the category Phones and Cable TV
- Enable mail sending to DEV / TEST account
https://wiki.servicenow.com/index.php?title=Post-Cloning_Checklist#ServiceNow_Mail_Servers