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high level plan

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detailed plan

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execute

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1

Aug- Sept

Planning Iterations

None

Develop iterations, scope and approach including deliverables for Iteration/Wave 2

Planning Documents for Wave2

2

Sept - Oct - Nov

 Central File Service and Contract Management

datacenter inventory apps?
digital-fuel

Integrate the datacenter inventory or tools (or discovery or wherever we have this info), configure Contract Management module and build relationships of ServiceNow as part of Service Management Business Service

1. Quickbase
2. SCCM
3. File-based integration
4. Aperature
5. SNMP

Integrate the Quickbase Application inventory, and the datacenter inventory and discovery tools, Build end to end business service map for Classes v2. Model ServiceNow as an end-to-end simple infrastructure business service CFS as full business service map.  Map the CI's to the related contracts for this service.  We may also want to tie this back to Digital Fuel, so the SN contracts can be associated with contracts in Digital Fuel.  If Digital Fuel is not yet production, we might defer this scope item service model for a cloud service, tie in application inventory meta data, test process for bringing in new business services.

Base CMDB Model which would provide single view of Application and Data Center inventory.  

We would also map out the end to end business service for ServiceNow (as part of Service Management business service). 

3

Dec

ServiceNow Berlin Upgrade

None

Pre-Requisite for Iteration 4 based on the following features:

Defining asset bundles, enhanced product definitions, detailed status tracking, and automated stock rules for consumable inventory, software entitlements, software suite definitions, enterprise licenses, subscription licenses, upgrading/downgrading licenses, usage-based licenses, software counters, manage software that is licensed under the IBM Processor Value Units licensing model

4

Jan - Feb - March

Personal Productivity (with top 5 provider services) and Software Asset Management with IBM PVU pack BigFix

1. BigFix 
2. (TBD) HIPAA

1. database 
2. (TBD) software

1. library 
   

Integrate the BigFix data for Managed Workstation program.  Install and Configure the SAM components of SN.  Develop specific reporting on asset inventory meta data, lifecycle, and software compliance and usage.  Map the Personal Productivity Service with its top 5 provider services as a full end to end business service map. 

Unsure if its a reach here to also integrate back into the HIPAA database so that the SN endpoint data becomes an authoritative source for it

Unsure if the software library also needs to integrated to track downloads of certain software.

5

April - May - June

ServiceNow, Classes v2 and Kronos

Quickbase

model cloud service, tie in application inventory, test process for bringing in new business services Central File Service, Contract Management, Kronos, Classes V2

1. any final integrations needed to support a single model view

configure Contract Management module and build relationships of end-to-end simple infrastructure business service CFS as full business service map.  Map the CI's to the related contracts for this service.  Map Kronos (My Time).  Map Classes v2 (or another AITS service such as HPC or WordPress)