We have the concept of Team Lead in ServiceNow. Team Lead is the official name in Service Now, but around Yale, we also call these people ServiceNow Queue Managers. These people get notifications of all new tickets added to the queue for that particular group.
Maintaining these is annoying, especially because many groups simply want their Team Lead lists to match the set of members for the group. We already have Active Directory to help us maintain the group memberships, but we had no programmatic way to maintain Team Lead Lists. Now we do.
team leads
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Set a single group Team Leads to match the set of Team Members for that group
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