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Why

Grouper is a product in use by Yale for the management of ad-hoc groups.  As of 8/11/17 the only thing that ServiceNow is using it for is Express Shipping.

How

Code

Grouper provides a REST interface.  Typical operations are to check for group members, update/add to groups and to remove from groups.  UPI is used as the key for a user and the group id depends on the group which you are managing.  The groups for express shipping are here.

Rest Methods

Script Include

Authentication

Authentication is performed with basic auth with the s_servicenow account. 

Troubleshooting

Grouper is routed through a mid server because it is not available publically like other services exposed through Layer 7 are.  If the mid server is down, this service will not work.  Simply make sure the mid server is up and this should function again.