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From: 2013-04-29 - Process Owners Operational
E-810 - Metrics - Grant table access for Mirror42 so they can proceed with a proof of concept.
STATUS: I believe these requirements are complete and signed off by everyone
E-821 - Change - Update Change process and update ServiceNow to reflect those process changes. This will be done as part of the CMDB project.
STATUS: Requirements/process work to start up again soon.
E-798 - Incident - Implement customer satisfaction survey for Incident module
STATUS: Requirements have been approved by Jim and committee and Chloe. Awaiting acceptance of requirements from Bill and Hari.
E-715 - General System - Implement the 'Client (Unified)' field to include REQ, RITM and SCTASKS
STATUS: Requirements approved by everyone I believe
E-630 - Knowledge - Define a process for letting support teams know when there is new KB article that may be of interest to them.
STATUS: Requirements gathering needs to begin for this process. Dorothy to work with teams to develop these requirements.
Release Status
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Roll Call
Name | Org | Present |
|---|---|---|
Bill West | Yale Dev | |
David Backeberg | Yale Dev | |
Chloe Turnbull | Yale BA | |
Hari Adusumilli | Yale QA | |
Timothy Nichols | Yale PM | |
Ricardo Chavira | Yale ITSM | |
Christine Costantino | Yale PM | |
Robert Liu | Yale Dev | |
Adriene Radcliffe | Yale ITSM | |
Jason Shuff | Yale QA | |
Julio Valdes | Yale Config Mgmt | |
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