Summary
This release is the Berlin upgrade (major revision) with related fixes.Only a couple of things in this release:
- START R68 pager UI
- START R76 head column renamed to "Team Lead" in org table
- D458 - provided itil access to incident template fields previously unavailable
Progression
Status | Activity | Description | Duration |
---|---|---|---|
| Submit change request | Open a build/test change request in https://yale.service-now.com/, assign to | minutes |
(n/a) | Schedule code review (Mon 1pm) | this should happen after initial handover and before release | minutes |
() | Build phase work | Begin work in dev | days |
() | Unit tests | Ensure all pushed to tst & unit tested | hours |
() | Initial code freeze | Hand over initial requirements list for functional & QA validation in tst | minutes |
() | Conduct code review | Shouldn't take long, just basic validation of approach and docs | hours |
() | Defect fixes | Iterative follow-up work in dev, test for defect resolution | days |
(in progress) | Finalize release | Identify changes & updates that are going/not going. Push to (tst). | hours |
() | Final code freeze | Hand over final requirements list for functional & QA validation, w/ regression, in (tst) | minutes |
() | Go/no-go | Decide to push to production. | minutes |
() | Production deployment | Push to prd. | hours |
() | Production rollback | If applicable; follow ServiceNow Rollback Procedure. | hours |
(n/a) | Clone | clone from prd to: pre, trn, and tst for after release | hours |
() | Notify stakeholders | send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go. | minutes |
() | Target/Actuals | Deliver target/actuals using estimator spreadsheet or equivalent | hours |
Change Control
Release Notes
https://yale.service-now.com/kb_view.do?sysparm_article=KB0000066
Documentation
Info |
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Detail is provided in the description. Full implementation detail is captured in the update set, which can be viewed (with admin rights) by drilling down into the links. |
Requirements/Defects
Approved Updates
Update Set (Original Names) | Description |
---|---|
START Requirement 76 - Modify label for "Head" in Organization table. | |
FRU0013929 - START Requirement 68: New catalog item Pager: Delete existing | |
Defect 458 - Incident: Service now is missing the following fields when trying to make or edit templates: Change Request, Problem, Parent Incident. Also when editing an existing Template that has these fields they show, but they are grayed out and locked and you cannot change them. |