Page Comparison

Evaluate New CI Type to be Created

C

C

R

R

R

A/R

Assign Unique Identifier

A/R

Specify Relevant Attributes

C

A

R

Specify Appropriate Relationship(s)

I

A

I

I

R

Notify CI Owners of New CI Type

I

A

R

Road Map ServiceNow Configuration Management

(CMDB, SAM and HAM)

I

I

I

C

R

A

R

Approve Additional Enhancements and System Functionality / Financial Spend

R

R

A

R

Implement production Mid-server topology

I

I

A/R

Obtain Credentials for approved classes

A/R

I

C

Create discovery Schedules

C

I

A/R

Execute discovery Schedules

C

I

A/R

Submit Change Request

R

A

R

I

I

R

Validate Change Request

R

R

A

R

Validate CI Attributes

I

A

R

I

R

Approve Change Request

A/R

R

I

I

R

Review Invalid Attributes

A/R

I

I

C

Update CMDB

R

A/R

I

I

R

Close Change Request

A/R

R

I

I

R

Authorize or Reject Report Request

R

R

R

A/R

Create or Update Configuration Management Report

C

C

A/R

Generate Configuration Management Report

I

I

I

C

C

A/R

Approve Verification & Audit Request

A/R

R

Execute Audit using Data Certification

R

A/R

Reconcile with CMDB CI Remediation

R

R

A

Determine Corrective Action

A/R

I

I

R

Initiate Corrective CMDB Action

A/R

I

I

R

Execute Corrective Action

I

R

A

R

I

I

C