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Mail handlers allows people to create issues or comment on existing issues via email.

1)  Click on the right corner, where the setting icon is located then click on System

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1. Request a Mail Enabled Service Account for Office 365 through ServiceNow
2. One Service Now has set up this email account for you. They must provide a password with it through FileSecure 

Steps in Jira.

Navigate to Mail Incoming Mail

 1. Click on the left corner on the Jira icon > Jira settings

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System > Under Mail > Incoming Mail

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Create a POP/IMAP mail server:

1. Click on cogs icon at the top right and select System

2. Click on Incoming Mail on the left tab under Mail category

3. Under POP/IMAP Mail Servers click on the ADD POP/IMAP Mail Server button
4. Fill in the required boxes and press the Add button. This is the format you must follow to make the connection work:
   1. Make sure the red boxes field as the same when you will out your fields. Name - Description - Username and Password is different and dependent on your case. 
      
      
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5. The username is the email address and the password is the associated password. You can press the Test Connection button to see if it works.
6. If it works click on add. 

Create mail handler:

1. Under Mail Handlers click on the Add incoming mail handler button
2. Fill in the required boxes and click Next. Required fields must look as the following: 
   1. Create name of the function you are creating > choose handler (in this case is to create a new ticket and comment)
   2. Choose the project you want this functionality to work for > default issue type > bulk (same as sample) > choose default reporter > choose cc assignee
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3. Fill in everything and press Add or Test to test.

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