glide.knowman.attach.fields set field in here
Add sys_template to glide.ui.permitted_tables
client script
https://community.servicenow.com/thread/143298
Added Template field to Knowledge article form
Knowledge Properties
Set the target of the knowledge article to a custom field on incident
Incident Client Script
This fires on change of the u_kb_article_template field. We do things a little differently if we determine that there's tasks or other child templates on the template we're using. If there are child templates we have to save the record first, if not we can just apply the template.
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function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue == '')
return;
var template = g_form.getReference('u_kb_article_template').u_template;
var ga = new GlideAjax('YaleAjax');
ga.addParam('sysparm_name','hasChildTemplates');
ga.addParam('sysparm_template',template);
ga.getXML(hasTemplate);
function hasTemplate(response) {
answer = response.responseXML.documentElement.getAttribute("answer");
if(answer == 'true'){
// If there's child templates we have to save the record first
g_form.checkMandatory = false;
gsftSubmit(null, g_form.getFormElement(), 'apply_my_template');
}else{
// If there's no child record, no need to save before
applyTemplate(template);
}
}
} |