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We would need new notifications for the assignment of items to groups and individuals. They would include the information that the customer entered.
Other Considerations
- Additionally training will be needed
- How to report
- The necessity of creating task(s) to complete the item and request
We need to look at how these will show up in the work queues- If this assigned to or assignment group it set it will show as normal
- Does this fit into the ITIL framework?
- Should we take a different path if any of the tasks are closed incomplete?
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