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Status | Activity | Description | Duration |
|---|---|---|---|
| Submit change request | Open a build/test change request in https://yale.service-now.com/, assign to | minutes |
| Schedule code review | this should happen after initial handover and before release | minutes |
| Initial development, pushes to test | Begin work in dev | days |
| QA, UAT in test | iterate on defects found by QA and UAT feedback; any items passing both should be moved to "Ready to Release" column | hours |
| Conduct code review | Shouldn't take long, just basic validation of approach and docs | hours |
| Code Freeze | By Wed AM: Identify changes & updates that have passed both testing regimes. Push to preproduction. | hours |
| Regression Testing | QA group conducts regression testing in preproduction | minutes |
| Go/no-go | Get approval from QA to go to production | minutes |
| Production deployment | Push to prd. | hours |
(n/a) | Production rollback | If applicable; follow ServiceNow Rollback Procedure. | hours |
| Clone | clone from prd to: pre, trn, and tst for after release | hours |
| Push to Test | re-push outstanding, ready work back to test | hours |
| Notify stakeholders | send out email w/ summary status & link to release documentation, close out RFC and cancel clone requests, if rollback or no-go. | minutes |
Change Control
ServiceNow changes for 2013-08-30 (https://yale.service-now.com/change_request_list.do?sysparm_query=GOTOshort_description%3E%3Dservicenow%5Estart_dateON2013-08-30%40javascript%3Ags.dateGenerate('2013-08-30'%2C'start')%40javascript%3Ags.dateGenerate('2013-08-30'%2C'end'))
Release Notes
https://yale.service-now.com/kb_view.do?sysparm_article=KB0001428
Approved Updates
Anything applied to preprod after Monday (https://yalepreproduction.service-now.com/sys_remote_update_set_list.do?sysparm_query=commit_date%3E%3Djavascript%3Ags.dateGenerate('2013-08-26'%2C'21%3A44%3A58'))
Manual Updates
| Info |
|---|
Anything that the deployer must do manually (outside of update sets) to complete the deployment as it was done in test and preproduction. |