AGENDA
- Discuss issues (if any) from the last release
- Review the current work stream
- Discuss any new work to be added to the work stream
- Discuss prioritization of work stream
- Discuss Action Items for next release(s)
ROLL CALL
Name | Representing | Attended | Alternate Attendee |
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Adusumilli, Hari | ServiceNow QA |
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Boeher, Cheryl | Problem Process | |
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Chavira, Ricardo | Service Catalog/Request Process |
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Ortale, Dorothy | Knowledge Process |
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Kovacs, Mark | Incident Process |
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Smith, Rick | Metrics/CSI Process |
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Tiseo, Lou | Change Process |
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Turnbull, Chloe | ServiceNow BA |
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Valdes, Julio | Configuration Management Process |
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West, William | ServiceNow DEV |
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Radcliffe, Adriene | ITSM Program | |
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MEETING NOTES
DISCUSSION
- Chloe ran through presentation given at last Process Governance meeting (4/15/2013) since many Process Owners were unable to attend and discussed the process
ACTION ITEMS
- Process Owners - Review the Enhancement Request list and prioritize the requests for your area. Be prepared to discuss overall priority of enhancement requests at the next meeting.
- Chloe to add the Change re-work to the Enhancement Request list (DONE - #821)
- Chloe to add Mark, Dorothy and Ricardo to Thursday's IT Practitioners Meeting Invite (DONE)
- Chloe to upload and send out link to the Enhancement Request spreadsheet (DONE)
- Chloe to send out link with meeting notes (DONE)
- Chloe to post the link to the Process Owner Documentation (DONE)
- Bill/Chloe -to create Enhancement Request form in ServieNow and work out underlying process
- Chloe to create a User Story/Use Case/Requirements Gathering format