...
- Consider keywords for service now only ; not all events would enter SN only those we say to per tags
Final considerations
- Downtimed state change => handled => open ticket?
- Yellows/warnings + tickets as they effect workflow
- OVS-3236
- Assign warns to proper group ; assign crit to DC Ops
- Acknowledgements
- Getting keyword data transmitted
- Oddballs (non-ITS like YUHS)
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