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There is a need to extract KB data to feed Drupal versions of How-To and Status pages. There are a number of fields which are dependent and/or required for each use case, and that is generally enforced on the ServiceNow side (see Update Sets tagged with Requirement 567).

Feed URLs

System Status (prod instance)

https://yale.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To (test instance)

https://yale.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

System Status (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

System Status (dev instance)

https://yaledevelopment.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To (test instance)

https://yaledevelopment.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

Accounts/Data

  • test data was created to validated the code changes and XML exports
  • user account s_sn_drupal (local, non-AD) was created to authenticate Drupal (see: /wiki/spaces/SN/pages/50469376)

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Spec Name

XPath

Title

//kb_knowledge/short_description

Unique ID

//kb_knowledge/number

Body

//kb_knowledge/text

Summary

//kb_knowledge/intro_text

Audience

//kb_knowledge/u_audience

Category

//kb_knowledge/u_web_category

Event Date

//kb_knowledge/u_event_date

Expiration Date

//kb_knowledge/valid_to

Last updated

//kb_knowledge/sys_updated_on

Feed URLs

System Status (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To (test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true