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There is a need to extract KB data to feed Drupal versions of How-To and Status pages. There are a number of fields which are dependent and/or required for each use case, and that is generally enforced on the ServiceNow side (see Update Sets tagged with Requirement 567).

Feed URLs

Feed ID

Environment

URL

System Status

(prod instance)

https://yale.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To

(test instance)

https://yale.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

System Status

(test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To

(test instance)

https://yaletest.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

System Status

(dev instance)

https://yaledevelopment.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

How-To

(test instance)

https://yaledevelopment.service-now.com/kb_knowledge_list.do?sysparm_query=workflow_state%3Dpublished%5etopic!%3DNews%5eroles%3Dpublic%5Eu_publish_to_web_%3Dtrue&XML&useUnloadFormat=true

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